Level 2 IT Support - Remote Support

Concentis; Townsville City; À distance; AUD 130 000 - 150 000; Plein temps

Avantages offerts par ce poste

Training provided

Permanent role

Immediate start

Résumé du poste

Concentis is recruiting a Level 2 IT support specialist to deliver frontline IT services across a remote mining operation. You will troubleshoot hardware, software, and network issues, ensuring reliable access for site users and coordinating with the broader IT function.

A 4/3 roster (Tuesday-Friday) supports Townsville, with Brisbane options. This permanent role offers training and a clear path to a longer-term site-based position.

Qualifications

• Strong Level 2 IT support capability in a remote environment.
• Proven networking experience and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently while collaborating with site teams.
• Willingness to learn and develop within the role.

Responsabilités

• Provide Level 2 technical support to site-based users
• Troubleshoot hardware, software, networking and connectivity issues
• Monitor and maintain site IT infrastructure and network services
• Escalate complex technical issues where required
• Support users across a remote mining environment
• Maintain accurate records of incidents, requests and resolutions

Connaissances

Networking

Level 2 IT support

Troubleshooting

Communication

Description du poste

• Level 2 IT support role with a strong networking focus
• 4/3 roster with Tuesday-Friday working pattern
• $130,000-$150,000 package with training provided

• Level 2 IT support role with a strong networking focus
• 4/3 roster with Tuesday-Friday working pattern
• $130,000-$150,000 package with training provided

You will provide Level 2 IT support across a remote mining operation, supporting users with day-to-day technical issues and ensuring reliable IT services across site. You will work closely with the broader IT function, with training and support provided to help you succeed in the role.

You will work on a 4/3 roster, Tuesday to Friday, BIBO Townsville. For candidates based in Brisbane, an 8/6 roster may be available. This is a permanent opportunity for the right person, supporting a lean site-based IT function.

Key Responsibilities

• Provide Level 2 technical support to site-based users
• Troubleshoot hardware, software, networking and connectivity issues
• Monitor and maintain site IT infrastructure and network services
• Escalate complex technical issues where required
• Support users across a remote mining environment
• Maintain accurate records of incidents, requests and resolutions

About you

• Strong Level 2 IT support capability in a remote environment
• Proven networking experience and troubleshooting skills
• Strong communication and customer service skills
• Ability to work independently while collaborating with site teams
• Willingness to learn and develop within the role

Why Join this Project?

• $130,000–$150,000 package
• Training and support provided by an experienced IT professional
• Opportunity to move into a permanent position
• Contract with the view to go permanent optional
• Immediate start date

Supporting a Diverse Workforce

We welcome and support all applicants, from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and impairments, and people from different cultural and religious backgrounds.

Concentis and the partners we work with, are Equal Opportunity Employers committed to ensuring a working environment where everyone feels included and is treated fairly with respect and equal consideration.