Level 2 IT Support Analyst – Onsite & Remote

Sime Motors; Mackay Regional; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health checks

Employee assistance program

Private health insurance discount

Salary continuance insurance

Career development opportunities

Job summary

Hastings Deering (Australia) Ltd in Mackay, QLD, is seeking an IT Support Analyst (Level 2) to provide dependable desktop support for Sime Industrial users. You will work with IT teams to manage tickets, assist with hardware/software setup, and deliver user-focused assistance onsite and remotely.

The role requires a IT-related degree or cert, at least 2 years in IT support, and strong communication. On-site in Mackay with opportunities to grow within Sime’s regional network.

Qualifications

• Degree or certification in Information Technology or a related field.
• Minimum 2 years of IT support experience.
• Experience supporting end-user devices and network basics.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide onsite and remote technical support for hardware, software and network issues
• Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary
• Maintain and support desktops, laptops, printers and mobile devices, ensuring smooth operations for all end-users
• Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction
• Assist with the installation, configuration and ongoing usability of system hardware and software
• Provide remote and on-site technical assistance and training to end-users as required
• Document processes, issues and solutions clearly and accurately for future reference
• Collaborate with IT teams and other departments to implement new technologies and system improvements

Skills

Communication

Analytical thinking

Education

Bachelor's degree in IT or related field

Tools

Active Directory

Office 365

Intune

Autopilot

Copilot

Job description

Hastings Deering (Australia) Ltd in Mackay, QLD, is seeking an IT Support Analyst (Level 2) to provide dependable desktop support for Sime Industrial users. You will work with IT teams to manage tickets, assist with hardware/software setup, and deliver user-focused assistance onsite and remotely.

The role requires a IT-related degree or cert, at least 2 years in IT support, and strong communication. On-site in Mackay with opportunities to grow within Sime’s regional network.