IT Support Analyst

Sime Motors; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health checks

Employee assistance program

Private health insurance discount

Salary continuance insurance

Career development opportunities

Job summary

Hastings Deering (Australia) Ltd in Mackay, QLD, is seeking an IT Support Analyst (Level 2) to provide dependable desktop support for Sime Industrial users. You will work with IT teams to manage tickets, assist with hardware/software setup, and deliver user-focused assistance onsite and remotely.

The role requires a IT-related degree or cert, at least 2 years in IT support, and strong communication. On-site in Mackay with opportunities to grow within Sime’s regional network.

Qualifications

• Degree or certification in Information Technology or a related field.
• Minimum 2 years of IT support experience.
• Experience supporting end-user devices and network basics.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide onsite and remote technical support for hardware, software and network issues
• Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary
• Maintain and support desktops, laptops, printers and mobile devices, ensuring smooth operations for all end-users
• Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction
• Assist with the installation, configuration and ongoing usability of system hardware and software
• Provide remote and on-site technical assistance and training to end-users as required
• Document processes, issues and solutions clearly and accurately for future reference
• Collaborate with IT teams and other departments to implement new technologies and system improvements

Skills

Communication

Analytical thinking

Education

Bachelor's degree in IT or related field

Tools

Active Directory

Office 365

Intune

Autopilot

Copilot

Job description

Company : Hastings Deering (Australia) Ltd

Sime Industrial is currently on the hunt for an IT Support Analyst (Level 2) to join our award-winning team. This is a permanent, full-time position based at our Mackay, QLD branch. Reporting to the Desktop Support Team Lead, the IT Support Analyst's primary responsibility is to provide quality IT Desktop support services on a daily basis for all Sime Industrial users, while working closely with other IT functions to deliver application support, ticket management and administrative activities.

Key duties and responsibilities:

• Provide onsite and remote technical support for hardware, software and network issues
• Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary
• Maintain and support desktops, laptops, printers and mobile devices, ensuring smooth operations for all end-users
• Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction
• Assist with the installation, configuration and ongoing usability of system hardware and software
• Provide remote and on-site technical assistance and training to end-users as required
• Document processes, issues and solutions clearly and accurately for future reference
• Collaborate with IT teams and other departments to implement new technologies and system improvements

Who are we and why work with us?

Sime is a partner of choice for some of the world's best brands in the Industrial and Motors sectors. With operations in 17 countries and territories and a strong footprint across Asia Pacific, we continue to grow, delivering sustainable value to our stakeholders through operational excellence, high-performance standards and good corporate governance.

Benefits

• Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, discounted private health insurance, salary continuance insurance, and programs designed to support your physical, mental and financial wellbeing.
• Career Paths That Work for You - Access training, mentorship and career development opportunities tailored to your role, with pathways to grow at a regional, national and international level through our global Sime network.
• Recognition That Rewards Performance - Enjoy a competitive remuneration package, annual salary reviews, and access to employee discounts, rewards and incentive programs.
• A Diverse Team with Global Opportunities - Be part of a supportive, inclusive workplace while accessing opportunities across Australia and our international operations.
• Support for Life's Important Moments - Benefit from paid parental leave options and the backing of a business committed to supporting you both professionally and personally.

About you

• Degree or certification in Information Technology, Computer Science, or a related field
• Minimum 2 years of experience in IT support or a similar role
• Experience supporting end-user hardware including laptops, desktops, mobile devices, printers and meeting room technology, including configuration, setup and troubleshooting
• Experience with Active Directory, Office 365, Intune, Autopilot and Copilot
• Excellent communication and interpersonal skills, with the ability to provide clear and supportive assistance to non-technical users
• Strong analytical and problem-solving abilities with a high level of attention to detail
• Ability to manage multiple tasks and projects simultaneously
• Australian working rights and a valid driver's licence

Pre-Employment Process

Sime follows a Pre-Employment Process for all successful applicants, which may include employment references, police checks and other role-related assessments. Your Talent Acquisition Partner will support you throughout the process.

Additional Corporate Information

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.