LEVEL 2 DESK ENGINEER

Searchability®; Gladstone Regional; Hybrid; AUD 85,000 - 95,000; Full time

Job summary

Searchability® is seeking a Level 2 Desk Engineer in Gladstone to take ownership of complex regional support, focusing on Microsoft 365, Azure, endpoint and networking issues for mid-market clients. This is a hybrid role with some onsite work and remote resolution.

You’ll be the main Level 2 resource, handling tougher tickets, documenting clearly, and collaborating with the wider support and project teams. Prior MSP Level 2 experience and strong Microsoft expertise are essential.

Qualifications

• Experience in Level 2 or senior desk support within an MSP environment.
• Strong Microsoft 365 and Windows knowledge.
• Clear client and internal communication.

Responsibilities

• Own harder tickets for Gladstone client base and resolve Microsoft 365, Azure, endpoint, and network issues.
• Document issues clearly and close tickets, coordinating with teams.
• Occasional onsite visits and remote resolution as needed.

Skills

Level 2 Desk Support MSP

Job description

LEVEL 2 DESK ENGINEER

Level 2 / Desk Support / MSP / Microsoft 365 / Azure / Endpoint / Networking / Ticketing / Gladstone

A QUEENSLAND MSP IS HIRING A LEVEL 2 DESK ENGINEER IN GLADSTONE TO TAKE OWNERSHIP OF COMPLEX SUPPORT AND KEEP REGIONAL CLIENTS PRODUCTIVE. INTERVIEWS BEING HELD ASAP.

• Opportunity to join a growing Queensland MSP that backs its engineers and keeps the work interesting
• $85,000 – $95,000 package depending on experience
• Gladstone-based hybrid role
• Resolve complex Microsoft 365, Azure, endpoint and networking issues for regional and enterprise clients
• Experience in Level 2, Desk Support, MSP, Microsoft 365, Azure, Endpoint, Networking, Ticketing

WHO ARE WE?

We’re a mid-sized Managed Service Provider supporting mid-market and enterprise clients right across Queensland. Our focus sits firmly on Microsoft 365, Azure, networking and security, delivered without the usual big-company red tape. We’ve built a straightforward culture that rewards people who solve problems properly and take pride in their work. Growth means we now need a Level 2 Desk Engineer in Gladstone with skills and experience in Level 2, Desk Support, MSP, Microsoft 365, Azure, Endpoint, Networking, Ticketing to strengthen our regional support capability.

WHAT WILL YOU BE DOING?

You’ll sit as the main Level 2 resource for the Gladstone and surrounding client base. That means picking up the harder tickets, digging into Microsoft 365, Azure, identity, endpoint and network problems, documenting cleanly and closing them out. You’ll work closely with the wider support and project teams, jump on client calls when a clear technical explanation is needed, and help junior engineers lift their game. Expect a mix of remote resolution and occasional onsite work. Using your background in Level 2, Desk Support, MSP, Microsoft 365, Azure, Endpoint, Networking, Ticketing you’ll be expected to take ownership quickly and keep service levels tight. If you enjoy solving the problems others bounce, this could be a strong fit.

WE NEED YOU TO HAVE…

• Skills in Level 2, Desk Support, MSP, Microsoft 365, Azure, Endpoint, Networking, Ticketing
• Solid time in an L2 or senior desk role inside an MSP or similar support environment
• Strong practical knowledge of Microsoft 365 and Windows environments
• Clear communication with both clients and internal teams
• Comfort working inside a ticketing system and writing useful notes
• Ability to recognise when an issue needs escalating and do it cleanly

IT’S NICE TO HAVE…

• Hands‑on Azure or Intune time
• Basic networking and firewall knowledge
• Any current Microsoft certifications
• Preference for regional lifestyle and the odd site visit

KEY SKILLS:

• Level 2 / Desk Support / MSP / Microsoft 365 / Azure / Endpoint / Networking / Ticketing / Gladstone