Leisure Centre Reception Childminder

Wollongong City Council; Wollongong City Council; On-site; AUD 55,000 - 64,000; Part time

Job summary

Wollongong City Council is hiring a part-time childminder at Lakeside Leisure Centre to provide safe, welcoming care for children aged infancy to four years while supporting reception and customer service.

The role runs 11.25 hours per week, with potential job-share; salary is $39.61–$46.24 per hour plus superannuation, and candidates must hold CPR, First Aid and NSW Working With Children checks.

Qualifications

• Experience working with children through childminding, recreation, education, sport or community programs.
• Experience delivering customer service in a customer-facing environment.
• Strong communication and interpersonal skills, including the ability to confidently manage customer enquiries and challenging situations professionally.
• Sound administration and computer skills, with confidence learning and using customer management systems.
• An understanding of child safety, wellbeing and workplace safety responsibilities.
• The ability to work with minimal supervision and take initiative when required.
• A commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage.

Responsibilities

• Providing a safe, welcoming and engaging childminding environment for children from infancy through to four years of age.
• Supervising children and facilitating age-appropriate activities, play experiences and interactions.
• Ensuring child safety, wellbeing and compliance with Child Safe Standards and Council procedures.
• Delivering exceptional customer service to members, visitors, parents and carers.
• Responding to customer enquiries regarding memberships, programs, swim school, group fitness and other leisure centre services.
• Supporting reception operations including bookings, administration, customer management systems and point-of-sale transactions.
• Maintaining presentation standards across reception and childminding areas.
• Contributing to a positive team culture while confidently managing responsibilities independently when required.
• Supporting the delivery of a positive customer experience that encourages community participation in leisure, fitness and recreation programs.

Skills

Childcare experience

Customer service

Communication skills

Admin/Computer skills

Initiative

Education

HLTAID009 CPR

First Aid Certification

NSW Working With Children Check

School Certificate

Tools

CRM systems

Job description

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community’s goals in the Our Wollongong Our Future Community Strategic Plan 2035.

Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

The Opportunity

Join our Leisure Centres team and help create a safe, welcoming and enjoyable experience for children, families and visitors every day. Based primarily at Lakeside Leisure Centre, you'll play an important dual role providing engaging childminding services while also supporting reception and customer service operations. You'll be part of a broader Leisure Centres team, working closely with customers, parents and carers, reception staff and program teams to deliver exceptional community experiences.

This role is ideal if you enjoy working with children, building positive relationships with families and creating a welcoming environment where people feel supported and valued. You'll have the opportunity to combine your childminding, customer service and administration skills while contributing to the day-to-day success of a busy community facility.

This is a permanent part-time childminding position working 11.25 hours per week (Monday to Friday, 9:00am to 11:15am) at Lakeside Leisure Centre, with potential job-share arrangements considered. Additional casual opportunities may also be available across Council's Leisure Centres for suitable, interested candidates.

Salary from $39.61 up to $46.24 per hour, plus superannuation. Salary will be assessed based on skills, experience and qualifications.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check. You will also need to be physically capable of undertaking the requirements of the role.

How you’ll make a difference

• Providing a safe, welcoming and engaging childminding environment for children from infancy through to four years of age +
• Supervising children and facilitating age-appropriate activities, play experiences and interactions.
• Ensuring child safety, wellbeing and compliance with Child Safe Standards and Council procedures.
• Delivering exceptional customer service to members, visitors, parents and carers.
• Responding to customer enquiries regarding memberships, programs, swim school, group fitness and other leisure centre services.
• Supporting reception operations including bookings, administration, customer management systems and point-of-sale transactions.
• Maintaining presentation standards across reception and childminding areas.
• Contributing to a positive team culture while confidently managing responsibilities independently when required.
• Supporting the delivery of a positive customer experience that encourages community participation in leisure, fitness and recreation programs.

About you

You are someone who genuinely enjoys working with children and creating positive experiences for families. You bring warmth, patience and professionalism, and you're comfortable engaging with a wide range of people throughout your day.

You are confident working independently, able to remain organised in a busy environment and comfortable balancing competing priorities while maintaining excellent customer service standards.

You bring:

• Experience working with children through childminding, recreation, education, sport or community programs.
• Experience delivering customer service in a customer-facing environment.
• Strong communication and interpersonal skills, including the ability to confidently manage customer enquiries and challenging situations professionally.
• Sound administration and computer skills, with confidence learning and using customer management systems.
• An understanding of child safety, wellbeing and workplace safety responsibilities.
• The ability to work with minimal supervision and take initiative when required.
• A commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage.

The following are essential for commencement:

• Current HLTAID009 Provide Cardiopulmonary Resuscitation qualification.
• Current First Aid Certificate.
• Current NSW Working With Children Check Clearance.
• Completion of School Certificate or equivalent.

Though not required, a Diploma in Early Childhood Education and Care, AUSactive registration, or experience within leisure and recreation facilities will be highly regarded.

Why you’ll love working at Wollongong City Council!

• Career growth and recognition

We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.

• Generous leave provisions Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety, and wellbeing
  We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships.
• A vibrant social culture Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

Applications close 11:59pm, Sunday 20 September 2026.

We invite everyone to apply no matter your identity, you’ll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.