Legal Practice Ops Lead – AI & Process Improvement

Exchange House Services Australia Pty Ltd; Melbourne; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Herbert Smith Freehills Kramer is seeking a Legal Practice Administration Manager (LPAM) to join the Melbourne Office Operations team on a permanent basis. The role supports Real Estate and EIRS practice groups, managing around 8 Legal Assistants and Administrative Assistants.

Open to 4 or 5 days per week, with mentorship from the Senior Operations Manager and collaboration with the national team on digital and AI initiatives.

Qualifications

• Minimum 6 years’ experience in a senior Legal Assistant position.
• Proven history as a people manager in a legal support environment.
• Experience with digital and AI tools; Legora experience desirable.
• Strong time management and prioritisation skills.
• High attention to detail and accuracy.
• Comfort navigating ambiguity and changing circumstances.

Responsabilités

• Support recruitment of support staff through interviews and onboarding.
• Enhance team engagement and support performance discussions with LPAM and HR guidance.
• Build capability in the support team to deliver high-quality work and strengthen stakeholder relationships.
• Coordinate resources to optimise administrative support across the practice group.
• Lead digital and AI workstream initiatives in collaboration with the national team.
• Monitor service quality and identify opportunities for improvement.
• Escalate operational issues to the Senior Operations Manager as needed.
• Communicate metrics and contribute to continuous improvement initiatives.

Connaissances

People management

Time management

Attention to detail

Stakeholder liaison

Adaptability

Communication skills

Formation

Tertiary qualifications in business or related field

Outils

Legora

AI tools

Description du poste

Herbert Smith Freehills Kramer is seeking a Legal Practice Administration Manager (LPAM) to join the Melbourne Office Operations team on a permanent basis. The role supports Real Estate and EIRS practice groups, managing around 8 Legal Assistants and Administrative Assistants.

Open to 4 or 5 days per week, with mentorship from the Senior Operations Manager and collaboration with the national team on digital and AI initiatives.