Manager, Legal Operations Advisory

Herbert Smith Freehills Kramer Australian Partnership; Sydney; On-site; AUD 150,000 - 180,000; Full time

Benefits offered by this job

Wellbeing support

Home office allowance

Job summary

Herbert Smith Freehills Kramer is seeking a Manager for the LOA team on a 12-month contract. It is a full-time role based in Sydney, Melbourne or Brisbane, leading client engagements end-to-end and advising senior in-house leaders to shape the future of legal service delivery.

The ideal candidate has five+ years in legal operations and transformation, with expertise in operating model transformation, legal tech, and AI. Strong communication with senior stakeholders is essential.

Qualifications

• Five+ years' experience in legal operations and transformation.
• Experience managing consultative projects end-to-end across full lifecycle.
• Deep knowledge of operating model transformation, legal tech, and change management.
• Strong data handling, storytelling with PowerPoint/Excel/Power BI/Visio.
• Solid understanding of the legal AI landscape.
• Excellent communication with senior stakeholders.

Responsibilities

• Lead client engagements end-to-end and advise senior in-house leaders.
• Drive project scoping, planning and delivery of high‑quality deliverables.
• Facilitate workshops and translate complex concepts into clear insights.
• Develop client-facing solutions and monitor trends, focusing on AI.
• Build relationships and align LOA services with client needs.
• Support business development and contribute to proposals and pipeline growth.
• Provide guidance to junior team members during engagement delivery.
• Promote LOA internally and externally to boost visibility.
• Contribute to LOA strategic initiatives under the Head of LOA.

Skills

Legal operations

Project management

AI knowledge

Data visualization

Stakeholder management

Education

Bachelor's degree in law or related field

Tools

Power BI

Visio

Excel

Job description

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals. Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years. As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs. At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas. We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world. All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.

Herbert Smith Freehills Kramer: Your goals. Our ambition

The Opportunity

This is an exciting time to join our award-winning Legal Operations Advisory (LOA) team as Manager on a 12-month contract. Leveraging the innovation of our national Digital Legal Delivery practice, you will lead client engagements end-to-end, advise senior in-house leaders, and contribute to shaping the future of legal service delivery. This role is full-time, and can be based in our Sydney, Melbourne or Brisbane office.

What you’ll do

• Advise senior leaders in corporate legal functions across all aspects of the legal operating model, with up-to-date knowledge of industry best practice and AI.
• Act as day-to-day engagement lead, driving project scoping, planning and delivery of high-quality client deliverables.
• Facilitate workshops, presentations and co-creation sessions, translating complex concepts into clear, accessible insights.
• Proactively develop client-facing solutions, pursue research projects and monitor trends, with a particular focus on AI.
• Build and strengthen relationships with internal and external clients, aligning LOA services to client and market needs.
• Support business development activity, including identifying opportunities and contributing to proposals and pipeline growth.
• Provide task direction and guidance to junior team members during engagement delivery.
• Promote LOA internally and externally to boost market visibility and recognition.
• Contribute to LOA strategic initiatives under the direction of the Head of LOA.
• Role model high performance, and foster collaborative and continuous within the team.

What you’ll bring

• Bachelor's degree in law or a related field and at least five years' experience in legal operations and transformation.
• Proven track record managing consultative projects across the full lifecycle - assessment, design, implementation and continuous improvement - and experience scoping, planning and managing complex projects concurrently.
• Deep knowledge across operating model transformation, functional strategy, process enhancement, legal technology, change management and design-thinking methodologies.
• Strong data handling and analytical skills, with excellent data visualisation and storytelling capability (PowerPoint, Excel, Power BI, Visio).
• Solid understanding of the legal AI landscape.
• Exceptional communication skills - able to build client relationships, present to senior stakeholders and translate complex ideas for diverse audiences.

If you are a practicing lawyer with quality experience using AI platforms to optimise workflows, and a keen interest in broadening your experience into legal operations, we would be interested in hearing from you.

What you can expect from us

We’re a world leading international law firm with a global team of over 6,000 professionals across 26 offices. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions. We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you. We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals. We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you’ll have it and we’ll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control. For more benefits on offer such as our holistic wellbeing fund or home office allowance.

Join us

Join us to be part of a human, bold and outstanding team at Australia’s market leading law firm. We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values - Human, Bold, and Outstanding.

Team Digital Legal Delivery

Working Pattern Full time
Location Brisbane, Melbourne, Sydney
Contract type Maximum Term Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values - Human, Bold, and Outstanding.

Endorsements

At Herbert Smith Freehills Kramer, we align your growth and ambition with ours. We invest in your personal and professional growth and support you to achieve your ambitions. And you share responsibility for playing a part in delivering the firm’s growth and ambition too. A leading global law firm, with over 6,000 people, we are in the world's largest markets, key financial centres and major growth hubs. We’re recognised leaders in demanding contentious matters, exacting regulatory work and complex public and private transactions. We’re immersed in the many challenges facing our clients. We’re invested and resourceful. We understand the part technology and digitalisation play in the delivery of legal services. We want to make a positive impact wherever in the world we operate. You’ll have the opportunity to engage with this with an open mind and curiosity. We are known for our diverse perspectives and renowned for our culture. Being human, bold and outstanding are more than our values: you’ll discover they are our lived experience. And by being ambitious for your growth and ours, we’ll achieve our goals together.

Herbert Smith Freehills Kramer: Your growth. Our ambition.