Legal & Client Support Officer — Tamworth | Flexible Work

NSW Department of Communities and Justice; Tamworth; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible Working

Professional Growth

Wellbeing Framework

Job summary

Legal Aid NSW in Tamworth seeks a Legal and Client Support Officer to provide clerical and administrative support while acting as the first point of contact for clients seeking help with legal issues. You will handle reception and phone queries, manage client and matter records, and guide clients to Legal Aid NSW services in a busy office.

The role emphasizes organization, adaptability, and courteous service.

Qualifications

• You are an organised, adaptable and service-focused professional who communicates clearly and respectfully with people from a wide range of backgrounds.
• You can manage competing priorities, maintain accuracy in a high-volume environment and remain calm when responding to complex enquiries or challenging situations.
• You work collaboratively, use technology confidently, exercise sound judgement and take pride in providing practical, professional support that creates a positive experience for clients and colleagues.

Responsibilities

• Provide high-quality clerical and administrative support to legal staff and clients as a key first point of contact.
• Assist with reception and telephone enquiries and maintain accurate client and matter information.
• Provide clear information about Legal Aid NSW services and support day-to-day delivery of legal services.
• This is a temporary opportunity based in Tamworth.

Skills

Organised

Adaptable

Customer service

Clear communication

Job description

Legal Aid NSW in Tamworth seeks a Legal and Client Support Officer to provide clerical and administrative support while acting as the first point of contact for clients seeking help with legal issues. You will handle reception and phone queries, manage client and matter records, and guide clients to Legal Aid NSW services in a busy office.

The role emphasizes organization, adaptability, and courteous service.