Legal and Client Support Officer

NSW Department of Communities and Justice; Hillvue; On-site; AUD 87,000 - 95,000; Full time

Job summary

Legal Aid NSW in Tamworth is seeking a Legal and Client Support Officer to provide high-quality clerical and administrative support to legal staff and clients. Based in the Tamworth office, you will be the first point of contact for people seeking help with a legal problem, handling reception and enquiries with professionalism.

You will maintain accurate client and matter information, explain Legal Aid NSW services, and support day-to-day delivery of legal services in a busy, client-focused

Qualifications

• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia
• Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check

Responsibilities

• Provide high-quality clerical and administrative support to legal staff and clients, and act as a first point of contact for people seeking help with a legal problem
• Assist with reception and telephone enquiries, maintain accurate client and matter information, explain Legal Aid NSW services, and support day-to-day delivery of legal services

Job description

• Make a meaningful difference for clients and communities in Tamworth
• Salary range $87,199.00 - $95,482.00 + Superannuation
• Temporary role

Clerk Grade 3/4

• Make a meaningful difference for clients and communities in Tamworth
• Salary range $87,199.00 - $95,482.00 + Superannuation
• Temporary role

About Legal Aid NSW

We stand beside people when they need it most.

At Legal Aid NSW, fairness isn’t just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions.

Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.

In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.

About The Role

As a Legal and Client Support Officer, you will provide high-quality clerical and administrative support to legal staff and clients while serving as an important first point of contact for people seeking help with a legal problem. Based in our Tamworth office, you will work in a busy, client-focused environment where no two days are the same.

You will assist with reception and telephone enquiries, maintain accurate client and matter information, provide clear information about Legal Aid NSW services, and support the effective day-to-day delivery of legal services. This is one temporary opportunity.

About You

You are an organised, adaptable and service-focused professional who communicates clearly and respectfully with people from a wide range of backgrounds.

You can manage competing priorities, maintain accuracy in a high-volume environment and remain calm when responding to complex enquiries or challenging situations.

You work collaboratively, use technology confidently, exercise sound judgement and take pride in providing practical, professional support that creates a positive experience for clients and colleagues.

About Tamworth

Tamworth is a dynamic regional centre that combines career opportunities with a welcoming country lifestyle. Known for its strong community, quality local services and vibrant cultural life, it offers the convenience of regional city living surrounded by the natural landscapes of the New England North West.

Join our Tamworth office and make a meaningful contribution to clients and communities across the region.

You Belong Here

Here, every role has purpose.

Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW.

We’re building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits Of Working At Legal Aid NSW

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You’ll love our:

• Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.
• Professional Growth – as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.
• Work Health, Safety and Wellbeing – with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

Essential Requirements

• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia
• Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check

We’re here to help

Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free.

For recruitment enquiries, accessibility support and recruitment adjustments, please contact Emma-Louise McTigue at [e-mail] or call the Talent Acquisition team on 02 9134 9347.

To find out more about adjustments in NSW Government, visit Adjustments for individual needs | NSW Government.

For role specific enquiries, contact [e-mail]

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.

Head to our Careers Page to discover more about working at Legal Aid NSW, our recruitment process, and how you can champion fairness, empower communities and build your career.

And connect with us on LinkedIn, Facebook and Instagram.

We look forward to receiving your application!