Legal Assistant (Pre Claims)

Maurice Blackburn; Melbourne; Hybrid; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Hybrid flex working model

Wellbeing leave

Parental leave

Annual leave loading 17.5%

Job summary

Maurice Blackburn is seeking a motivated, organised individual for a 12-month fixed-term role in our Superannuation and Insurance team. You will handle client enquiries, prepare correspondence and legal documents, and manage administrative tasks across client files with a client-first approach.

No legal experience required, just strong communication and relationship-building skills. This is a hybrid role offering supportive team dynamics and development opportunities focused on client service

Qualifications

• Experience in a customer service, administration or other client-facing role.
• Ability to communicate confidently with a range of internal and external stakeholders.
• Strong organisational and time management skills.

Responsibilities

• Answer client enquiries and assist or direct calls as appropriate
• Provide timely and accurate updates to clients while managing expectations
• Manage administrative tasks across client files from opening through to completion
• Prepare client correspondence and legal documents as required
• Coordinate diaries, appointments and meetings
• Process incoming mail and documentation
• Provide general administrative support to the team

Skills

Customer service

Administration

Client-facing

Organisational skills

Time management

Attention to detail

Proactive approach

Job description

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s mostrespected law firms.Maurice Blackburn, experience you can count on.

About the Role

Our Superannuation and Insurance team helps clients who can no longer work due to illness or injury access the insurance benefits available through their superannuation. This includes Total and Permanent Disability (TPD), Income Protection and Life Insurance claims, providing guidance and support during what can be a challenging time.

This 12-month fixed-term opportunity is your chance to join a supportive and well-respected team at Maurice Blackburn. We're looking for a motivated and organised individual who communicates confidently, enjoys working with clients and brings experience from a customer-facing role. Legal experience isn't required - what matters is a client-first approach, strong attention to detail and the ability to build positive relationships with people from all walks of life.

Key Responsibilities

• Answer client enquiries and assist or direct calls as appropriate
• Provide timely and accurate updates to clients while managing expectations
• Manage administrative tasks across client files from opening through to completion
• Prepare client correspondence and legal documents as required
• Coordinate diaries, appointments and meetings
• Process incoming mail and documentation
• Provide general administrative support to the team

What We're Looking For

• A professional, empathetic and client-focused approach
• Experience in a customer service, administration or other client-facing role
• Confidence communicating with a range of internal and external stakeholders
• Excellent organisational and time management skills
• Ability to prioritise competing tasks and work effectively in a fast-paced environment
• Strong attention to detail and a proactive approach to work
• Ongoing coaching and career development opportunities
• End of Year leave, 1 day first year, 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year)and $299 reimbursement
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
• Rewards and recognition platform with fitness, retail, and entertainment discounts
• A hybrid flex working model
• 17.5% Annual Leave Loading

… just to name a few. *T's & C's apply

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.

We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference?

Additional Information

Our Circle Back Initiative partnership means we’re committed to responding to every applicant.

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace.