Lease Administration Client Manager

JLL; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Employee discounts

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Career opportunities with Australia’s#

Premium offices

Hybrid / flexible working

Job summary

JLL is seeking an experienced Lease Administration Client Manager to lead the delivery of lease administration services for a key account portfolio on-site in Melbourne, VIC. The role requires strong leadership, client relationship management, and technical expertise in lease administration and financial operations.

You will oversee day‑to‑day operations, drive KPIs, mentor a team of Lease Administration professionals, and align strategic initiatives with operational execution.

Qualifications

• University degree (Real Estate, Commerce, Finance, or Property Law) or 3–5 years of relevant work experience.
• At least 5 years post‑graduate corporate Real Estate experience, including proven business development results.
• Relevant Lease Administration or Finance experience in a similar leadership role with experience leading teams.
• Strong knowledge of lease administration, commercial contract interpretation, and Rent Roll reporting.
• Proven ability to manage Accounts Payable vs. Accounts Receivable reconciliations and financial operations.
• Exceptional relationship management and client service skills with a results‑driven, ’Achiever’ mindset.
• Advanced proficiency in Microsoft Excel, property management systems, and data management software.

Responsibilities

• Client Leadership: Act as the primary point of contact for lease administration performance, ensuring all client KPIs are met and exceeded.
• Service Delivery: Oversee all base reporting, performance metrics, compliance requirements, and lease administration operations across the account.
• Operational Excellence: Ensure Lease Administration Operations Guides, Abstractions, and RACI documents are updated in line with JLL best practices and SOC1 compliance standards.
• Financial Management: Conduct rental and outgoings reconciliations, manage Accounts Payable vs. Accounts Receivable discrepancies, and support budgeting and forecasting activities.
• Growth & Innovation: Drive organic growth opportunities, develop robust strategies, and contribute to cross‑selling initiatives.
• Team Leadership: Manage, mentor, and develop Lease Administration Senior Associates and Associates, ensuring high staff retention and performance.
• Systems & Reporting: Maintain data integrity, execute lease audits, manage document workflows, and respond to regional and global reporting requirements.
• Stakeholder Engagement: Build and maintain strong relationships with account directors, real estate directors, and key internal and external stakeholders.

Skills

Lease administration

Leadership

Client relationship management

Excel

Data management software

Contract interpretation

Attention to detail

Education

University degree in Real Estate, Commerce, Finance or Property Law

3–5 years relevant work experience

Tools

Microsoft Excel

Property management systems

Data management software

Job description

The role:

JLL is seeking an experienced Lease Administration Client Manager to lead the delivery of exceptional lease administration services across a key account portfolio. This is a pivotal role requiring strong leadership, client relationship management, and technical expertise in lease administration and financial operations.

Reporting to the Director of Lease Administration, you will oversee day-to-day operations, manage client relationships, drive performance against KPIs, and mentor a team of Lease Administration professionals. Your ability to balance strategic thinking with hands‑on execution will be critical to success.

Key Responsibilities:

• Client Leadership: Act as the primary point of contact for lease administration performance, ensuring all client KPIs are met and exceeded.
• Service Delivery: Oversee all base reporting, performance metrics, compliance requirements, and lease administration operations across the account.
• Operational Excellence: Ensure Lease Administration Operations Guides, Abstractions, and RACI documents are updated in line with JLL best practices and SOC1 compliance standards.
• Financial Management: Conduct rental and outgoings reconciliations, manage Accounts Payable vs. Accounts Receivable discrepancies, and support budgeting and forecasting activities.
• Growth & Innovation: Drive organic growth opportunities, develop robust strategies, and contribute to cross‑selling initiatives.
• Team Leadership: Manage, mentor, and develop Lease Administration Senior Associates and Associates, ensuring high staff retention and performance.
• Systems & Reporting: Maintain data integrity, execute lease audits, manage document workflows, and respond to regional and global reporting requirements.
• Stakeholder Engagement: Build and maintain strong relationships with account directors, real estate directors, and key internal and external stakeholders.

What You’ll Bring:

• University degree (Real Estate, Commerce, Finance, or Property Law) OR 3–5 years of relevant work experience.
• At least 5 years of post‑graduate corporate Real Estate experience, including proven business development results.
• Relevant Lease Administration or Finance experience in a similar leadership role with experience leading teams.
• Strong knowledge of lease administration, commercial contract interpretation, and Rent Roll reporting.
• Proven ability to manage Accounts Payable vs. Accounts Receivable reconciliations and financial operations.
• Exceptional relationship management and client service skills with a results‑driven, ’Achiever’ mindset.
• Advanced proficiency in Microsoft Excel, property management systems, and data management software.
• Innovative problem‑solver with strong attention to detail and the ability to balance strategic thinking with operational execution.
• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible working

About us:

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Location:

On-site –Melbourne, VIC

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.