Lease Administration Client Manager

Jones Lang LaSalle Incorporated; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Employee discounts

Private health insurance

Active social club

Employee assistance program

EV novated lease

Volunteer time off

Job summary

Jones Lang LaSalle Incorporated (JLL) in Melbourne seeks an experienced Lease Administration Client Manager to lead the delivery of lease administration services across a key account portfolio.

Reporting to the Director of Lease Administration, you will oversee day-to-day operations, manage client relationships, drive performance against KPIs, mentor a team of Lease Administration professionals, and ensure data integrity across reporting in a hybrid working environment.

Qualifications

• 5+ years of post-graduate Real Estate experience including leadership
• Experience leading teams in lease administration or finance
• Strong knowledge of lease administration and financial operations

Responsibilities

• Act as primary contact for lease administration performance and KPIs
• Oversee base reporting, performance metrics, compliance, and lease administration operations
• Mentor Lease Administration Senior Associates and Associates
• Manage accounts payable vs accounts receivable reconciliations and budgeting support
• Maintain data integrity and respond to regional and global reporting requirements
• Build relationships with account directors and stakeholders

Skills

Lease administration

Client relationship management

Leadership

Excel

Rent Roll reporting

Data management

Education

University degree in Real Estate/Commerce/Finance/Property Law

Tools

Property management systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The role: JLL is seeking an experienced Lease Administration Client Manager to lead the delivery of exceptional lease administration services across a key account portfolio. This is a pivotal role requiring strong leadership, client relationship management, and technical expertise in lease administration and financial operations. Reporting to the Director of Lease Administration, you will oversee day-to-day operations, manage client relationships, drive performance against KPIs, and mentor a team of Lease Administration professionals. Your ability to balance strategic thinking with hands-on execution will be critical to success.

Key Responsibilities

• Client Leadership: Act as the primary point of contact for lease administration performance, ensuring all client KPIs are met and exceeded.
• Service Delivery: Oversee all base reporting, performance metrics, compliance requirements, and lease administration operations across the account.
• Operational Excellence: Ensure Lease Administration Operations Guides, Abstractions, and RACI documents are updated in line with JLL best practices and SOC1 compliance standards.
• Financial Management: Conduct rental and outgoings reconciliations, manage Accounts Payable vs Accounts Receivable discrepancies, and support budgeting and forecasting activities.
• Growth & Innovation: Drive organic growth opportunities, develop robust strategies, and contribute to cross-selling initiatives.
• Team Leadership: Manage, mentor, and develop Lease Administration Senior Associates and Associates, ensuring high staff retention and performance.
• Systems & Reporting: Maintain data integrity, execute lease audits, manage document workflows, and respond to regional and global reporting requirements.
• Stakeholder Engagement: Build and maintain strong relationships with account directors, real estate directors, and key internal and external stakeholders.

What You’ll Bring

• University degree (Real Estate, Commerce, Finance, or Property Law) OR 3-5 years of relevant work experience.
• At least 5 years of post-graduate corporate Real Estate experience, including proven business development results.
• Relevant Lease Administration or Finance experience in a similar leadership role with experience leading teams.
• Strong knowledge of lease administration, commercial contract interpretation, and Rent Roll reporting.
• Proven ability to manage Accounts Payable vs Accounts Receivable reconciliations and financial operations.
• Exceptional relationship management and client service skills with a results-driven, 'Achiever' mindset.
• Advanced proficiency in Microsoft Excel, property management systems, and data management software.
• Innovative problem-solver with strong attention to detail and the ability to balance strategic thinking with operational execution.

Benefits

• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible working

About us

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail].