Learning Technology Support Officer

Australian Catholic University; City of Melbourne; Hybrid; AUD 86,000 - 93,000; Full time

Benefits offered by this job

Flexible work

17% employer superannuation

Salary packaging

Annual leave loading

Job summary

Australian Catholic University is seeking a Learning Technology Support Officer to assist across Brisbane or Melbourne campuses with hybrid flexibility. You will support operational delivery of Learning Technology services, triage and resolve requests, and maintain knowledge resources while upholding high service standards for stakeholders.

The role sits within the Learning Technology team and offers a pro rata annual remuneration with favorable superannuation and leave provisions.

Qualifications

• Experience delivering Learning Technology support and services.
• Ability to triage and resolve support requests promptly.
• Maintain documentation and knowledge resources.

Responsibilities

• Support the operational delivery of Learning Technology services.
• Manage, triage and resolve support requests.
• Maintain documentation and knowledge resources; ensure high service quality.

Skills

Learning technology support

Triaging support requests

Documentation

Job description

Campus Location: Brisbane, Australia | Melbourne, Australia

Job No: APTAV122004#004

• Support the operational delivery of Learning Technology services.
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions.
• Be part of a supportive and value adding team.
• Full-time, continuing role at our Brisbane or Melbourne campus with some hybrid flexibility.

About The Role

Operating within Learning Technology, the Learning Technology Support Officer supports the operational delivery of Learning Technology services by managing, triaging and resolving support requests, maintaining documentation and knowledge resources and ensuring a high standard of service delivery and stakeholder support across the university.

Contact

General enquiries can be sent to Aaron Hawke, Senior Program Manager at: [e-mail]

What We Offer

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $101,464 - $109,838 total rem (pro rata) pa, including salary component $85,739 - $92,815 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.

Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements.

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential.

This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good.

In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences.

ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply.

ACU offers support for candidates that may require adjustments through the recruitment process.

Please contact [e-mail] to discuss your requirements in confidence.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.

Learn more about Athena Swan

About ACU

Australian Catholic University (ACU) is a publicly funded university whose teaching, research and service is shaped by the vision of flourishing lives, thriving communities, and a more ethical future for our world.

ACU has more than 2,500 staff and 34,000 students across eight campuses: Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU draws on the Catholic intellectual tradition which values human reason and welcomes everyone regardless of their faith, cultural tradition or circumstances.

ACU invites all staff - both academic and professional - to embrace, and to support in ways meaningful to them, its mission to respect the dignity of every human person, to seek knowledge and to advance the common good.