Learning Tech Support Specialist (Hybrid)

Australian Catholic University; City of Melbourne; Hybrid; AUD 86,000 - 93,000; Full time

Benefits offered by this job

Flexible work

17% employer superannuation

Salary packaging

Annual leave loading

Job summary

Australian Catholic University is seeking a Learning Technology Support Officer to assist across Brisbane or Melbourne campuses with hybrid flexibility. You will support operational delivery of Learning Technology services, triage and resolve requests, and maintain knowledge resources while upholding high service standards for stakeholders.

The role sits within the Learning Technology team and offers a pro rata annual remuneration with favorable superannuation and leave provisions.

Qualifications

• Experience delivering Learning Technology support and services.
• Ability to triage and resolve support requests promptly.
• Maintain documentation and knowledge resources.

Responsibilities

• Support the operational delivery of Learning Technology services.
• Manage, triage and resolve support requests.
• Maintain documentation and knowledge resources; ensure high service quality.

Skills

Learning technology support

Triaging support requests

Documentation

Job description

Australian Catholic University is seeking a Learning Technology Support Officer to assist across Brisbane or Melbourne campuses with hybrid flexibility. You will support operational delivery of Learning Technology services, triage and resolve requests, and maintain knowledge resources while upholding high service standards for stakeholders.

The role sits within the Learning Technology team and offers a pro rata annual remuneration with favorable superannuation and leave provisions.