Learning Systems Administrator

Auto & General Australia; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Bonuses

Work from home two days per week

Volunteer days

Additional paid ME day

Parental leave

Learning and development opportunities

Wellbeing program

Job summary

Auto & General Australia is seeking a Learning Systems Administrator to manage the LMS daily, support users, and maintain accurate learning records. You will contribute to governance, generate reports, and support RTO-related administration while collaborating with stakeholders across functions.

The role emphasises high-quality service delivery, attention to detail, and effective communication within a team-focused environment. North Lakes-based, hybrid flexibility may be considered.

Qualifications

• Demonstrated experience in LMS administration and support (preferably with Docebo).
• Strong attention to detail for data entry, course setup, and record keeping.
• Good understanding of learning processes and user support.
• Basic reporting and data extraction skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment and manage multiple tasks.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Performing day-to-day management of the LMS and any associated platforms, including course creation, session setups, enrolments, and attendance marking.
• Providing first-line user support for LMS-related queries and technical issues.
• Maintaining accurate learning records and ensuring data integrity within the LMS.
• Assisting in the implementation and adherence to learning governance policies and procedures.
• Generating standard LMS reports as required.
• Supporting the Learning Systems Consultant in system testing and configuration updates.
• Performing administrative tasks for our enterprise Registered Training Organisation (RTO).

Skills

LMS administration

Customer support

Data entry

Reporting

Communication

Teamwork

Microsoft Office Suite

Education

Certificate IV in Training and Assessment (TAE40122 or equivalent)

Tools

Docebo LMS

Microsoft Office

Job description

Purpose of the role

The Learning Systems Administrator plays a critical role within Auto & General's learning function, providing essential operational support for the Learning Management System (LMS). This position actively contributes to upholding learning governance and ensuring a seamless, efficient learning experience for all Auto & General employees.

Collaborating closely with stakeholders across all functions, the Learning Systems Administrator is responsible for delivering exceptional customer service, managing learning-related enquiries, and overseeing accurate reporting and record management to maintain high standards of service delivery.

Position Accountabilities

The Learning Systems Administrator Is Directly Accountable For

• Performing day-to-day management of the LMS and any associated platforms, including course creation, session setups, enrolments, and attendance marking.
• Providing first-line user support for LMS-related queries and technical issues.
• Maintaining accurate learning records and ensuring data integrity within the LMS.
• Assisting in the implementation and adherence to learning governance policies and procedures.
• Generating standard LMS reports as required.
• Supporting the Learning Systems Consultant in system testing and configuration updates.
• Performing administrative tasks for our enterprise Registered Training Organisation (RTO).

What Experience You’ll Bring

Essential

• Demonstrated experience in LMS administration and support (preferably with Docebo).
• Strong attention to detail for data entry, course setup, and record keeping.
• Good understanding of learning processes and user support.
• Basic reporting and data extraction skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment and manage multiple tasks.
• Proficiency in Microsoft Office Suite.

Desirable

• Certificate IV in Training and Assessment (TAE40122 or equivalent).
• Experience working for a Registered Training Organisation (RTO).

Location

North Lakes

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
• Personalised rewards and peer-to-peer recognition
• Exclusive discounts and savings across more than 600 top retailers
• A comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies

We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.