Learning for Life Coordinator - Customer Support & Admin

The Smith Family; Australia; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Career opportunities

Paid parental leave

Cultural and gender-affirmation leave

Job summary

The Smith Family is seeking a Coordinator, Learning for Life Customer Support & Administration to deliver high-quality administrative support across Learning for Life scholarships and programs, working within a national model to ensure services are accurate, timely and responsive.

You will handle data entry, customer service via phone/email, maintain records, and collaborate across teams to meet service standards while balancing competing priorities.

Qualifications

• Experience providing high-quality administrative support in a busy, fast-paced environment.
• Strong data entry and records management skills, with exceptional attention to detail and accuracy.
• Well-developed customer service and communication skills, with the ability to engage effectively with diverse stakeholders.
• A proactive approach and the ability to thrive in a high-volume environment involving frequent phone work and substantial data entry.
• The ability to manage competing priorities while following established procedures and maintaining confidentiality

Responsibilities

• Provide responsive and proactive customer service to Learning for Life families, students and program participants via phone, email and written correspondence
• Process administrative tasks, documentation and correspondence to support scholarship and program delivery
• Accurately enter, update and maintain participant, scholarship and program records across multiple systems
• Review data for completeness and accuracy, identifying and correcting discrepancies in line with established procedures
• Manage multiple workflows and priorities while meeting service standards and deadlines
• Work collaboratively with colleagues across The Smith Family to support consistent service delivery

Skills

Customer service

Data entry

Records management

Organisational skills

Multitasking

Team collaboration

Microsoft Office

Tools

Databases

Information systems

CRM systems

Microsoft Excel

Microsoft Word

Job description

The Smith Family is seeking a Coordinator, Learning for Life Customer Support & Administration to deliver high-quality administrative support across Learning for Life scholarships and programs, working within a national model to ensure services are accurate, timely and responsive.

You will handle data entry, customer service via phone/email, maintain records, and collaborate across teams to meet service standards while balancing competing priorities.