Coordinator, Learning for Life Customer Support & Administration

The Smith Family; Australia; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Career opportunities

Paid parental leave

Cultural and gender-affirmation leave

Job summary

The Smith Family is seeking a Coordinator, Learning for Life Customer Support & Administration to deliver high-quality administrative support across Learning for Life scholarships and programs, working within a national model to ensure services are accurate, timely and responsive.

You will handle data entry, customer service via phone/email, maintain records, and collaborate across teams to meet service standards while balancing competing priorities.

Qualifications

• Experience providing high-quality administrative support in a busy, fast-paced environment.
• Strong data entry and records management skills, with exceptional attention to detail and accuracy.
• Well-developed customer service and communication skills, with the ability to engage effectively with diverse stakeholders.
• A proactive approach and the ability to thrive in a high-volume environment involving frequent phone work and substantial data entry.
• The ability to manage competing priorities while following established procedures and maintaining confidentiality

Responsibilities

• Provide responsive and proactive customer service to Learning for Life families, students and program participants via phone, email and written correspondence
• Process administrative tasks, documentation and correspondence to support scholarship and program delivery
• Accurately enter, update and maintain participant, scholarship and program records across multiple systems
• Review data for completeness and accuracy, identifying and correcting discrepancies in line with established procedures
• Manage multiple workflows and priorities while meeting service standards and deadlines
• Work collaboratively with colleagues across The Smith Family to support consistent service delivery

Skills

Customer service

Data entry

Records management

Organisational skills

Multitasking

Team collaboration

Microsoft Office

Tools

Databases

Information systems

CRM systems

Microsoft Excel

Microsoft Word

Job description

Coordinator, Learning for Life Customer Support & Administration

• Help young Australians to improve their long-term educational outcomes
• Flexible work arrangements to give you more balance, including hybrid working
• 3 permanent full-time positions, flexible location

The Smith Family is a national children’s education charity that works with children and young people to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

We are looking for 3 highly organised and customer-focused Coordinators, Learning for Life Customer Support and Administration to join our national team. This role is integral to the delivery of Learning for Life scholarships and programs, ensuring families, students and stakeholders receive accurate, timely and responsive support.

If you enjoy helping people, managing administrative processes, supporting customers directly through customer service activities, maintaining accurate records and working as part of a collaborative team, this could be the perfect opportunity to make a meaningful difference.

About the role

As a Coordinator, you will provide high-quality administrative, data entry and customer service support across Learning for Life scholarships and programs. Working within a national operating model, you will help ensure services are delivered efficiently, accurately and in line with agreed service standards.

In this role, you will:

• Provide responsive and proactive customer service to Learning for Life families, students and program participants via phone, email and written correspondence
• Process administrative tasks, documentation and correspondence to support scholarship and program delivery
• Accurately enter, update and maintain participant, scholarship and program records across multiple systems
• Review data for completeness and accuracy, identifying and correcting discrepancies in line with established procedures
• Manage multiple workflows and priorities while meeting service standards and deadlines
• Work collaboratively with colleagues across The Smith Family to support consistent service delivery

About you

You are a proactive and organised administrator and customer support agent who enjoys helping people and takes pride in delivering accurate, high-quality work.

To be successful in this role, you will be able to demonstrate:

• Experience providing high-quality administrative support in a busy, fast-paced environment
• Strong data entry and records management skills, with exceptional attention to detail and accuracy
• Well-developed customer service and communication skills, with the ability to engage effectively with diverse stakeholders
• A proactive approach and the ability to thrive in a high-volume environment involving frequent phone work and substantial data entry
• The ability to manage competing priorities while following established procedures and maintaining confidentiality

You will also bring:

• Experience using databases, information systems and Microsoft Office applications
• Strong organisational and time management skills
• A collaborative approach and willingness to support team goals
• Confidence learning new systems and adapting to changing priorities
• A commitment to providing respectful, inclusive and high-quality service

Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:

• Find balance; with flexible work options and opportunities to purchase additional annual leave
• Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
• Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform
• Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
• Thrive; with support for you and your family’s mental and physical health including a complete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness Passport

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check prior to commencing work. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.