Learning & Development Officer

Syndeticom Pty; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Training opportunities

Job summary

Syndeticom Pty is seeking a Learning and Development officer to manage and lead the development and delivery of diverse training activities. You will design learning solutions aligned with business objectives, collaborate with stakeholders to assess needs, and drive continuous improvement across the organisation.

The role focuses on enhancing individual and organisational capability through varied delivery methods and a culture of continuous learning, engagement, and growth.

Qualifications

• Certificate IV in Training & Assessment or similar certification.
• Proven experience as Training Coordinator or Manager.
• Experience in telecommunications, data centres, ICT infrastructure or similar technical environment is desirable.
• Track record in designing and executing training programs.
• Proficient in traditional and modern training methods (mentoring, coaching, e-learning, workshops).

Responsibilities

• Lead the development and delivery of a diverse range of training activities.
• Collaborate with stakeholders to assess training needs and tailor learning solutions.
• Develop training materials, plans, and online modules including e-learning and workshops.
• Monitor training standards and evaluate outcomes to drive continuous improvement.
• Motivate, coach, and mentor a high-performing team involved in learning delivery.

Skills

Mentoring

Stakeholder management

Training design

Program delivery

Education

Certificate IV in Training & Assessment

Tools

LMS

Job description

Join Our Expanding Team as a Learning & Development officer!

Passionate about developing people, inspiring continuous learning and building high-performing teams? Love sharing your knowledge, mentoring others and driving growth that makes a real impact?

If this sounds like you, we’d love to hear from you!

What’s in It for You?

Competitive Salary: Be rewarded for your expertise.

Prime Location: Work in the heart of the action in Rosebery.

Impactful Role: Lead the development and delivery of a range of training development activities.

Why Choose Syndeticom?

With over 30 years in digital infrastructure, we design, build, and support cutting-edge solutions, including private networks, audio-visual communication, and mission-critical data centres. We’re rapidly growing, valuing our people, and living by our core principles: Learn, Think, Grow, Connect.

About the role

As a Learning and Development officer at Syndeticom, you will manage and lead the development and delivery of a diverse range of training activities focused on enhancing both individual and organisational capability. You will design and implement training programs that align with specific outcomes, business unit objectives, and broader organisational strategies. In this role, you will collaborate closely with key stakeholders to assess training needs, create tailored learning solutions, and measure the effectiveness of training initiatives. You will also play a critical role in fostering a culture of continuous learning, driving employee engagement, and ensuring that training initiatives support the long‑term growth and success of the company.

Key Responsibilities

Training Program Development and Alignment

Manage and lead the development, review, and maintenance of training programs to ensure they align with organisational goals and objectives.

Analyse training needs and develop and coordinate new training programs and training schedules for all streams of training, to deliver innovative training solutions, in line with the business objectives.

Development and management of all training materials, including plans, skills matrices/databases, online modules, and virtual training to ensure the provision of quality delivery outcomes.

Stakeholder Collaboration and Consultation

Partner with key stakeholders in teams to understand people’s impacts, provide expert advice and recommendations, and implement localised training plans and activities to deliver desired business outcomes.

Develop and maintain strong working relationships with internal and external stakeholders to develop and implement a cohesive, integrated, and comprehensive offering of programs and services across the business to drive desired outcomes.

Training Monitoring and Evaluation

Monitor and evaluate training standards and outcomes, including using feedback from stakeholders and recommending improvements, to continuously improve learning within the business.

Prepare and present accurate and relevant strategic plans, position papers, reports, including analysis and recommendations on training and development activities and initiatives to support informed decision‑making.

Team Leadership and Development

Motivate, coach, and mentor a high‑performing team to build internal expertise, capability, and collaboration.

Qualifications

Certificate IV in Training & Assessment or similar certification.

Experience

Proven experience as a Training Coordinator or Manager, essential.

Relevant technical trade qualification or demonstrated equivalent industry experience.

Practical experience in telecommunications, data centres, electrical, communications, ICT infrastructure or a similarly technical environment – desirable.

Track record in designing and executing successful training programs, essential.

Proficient in both traditional and modern training methods, including mentoring, coaching, on‑the‑job or in classroom training, e‑learning, workshops, simulations and more.

Why Join Us?

At Syndeticom, we foster a rewarding and supportive environment where collaboration and respect thrive. We are committed to diversity, creating a safe and inclusive workplace, and supporting a diverse workforce. In addition, we offer an Employee Assistance Program (EAP) to support your well‑being, as well as training opportunities to help you grow and develop in your role.