Learning Delivery Lead

QBE Insurance; Australia; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and counselling

Life Leave

Job summary

QBE Insurance is seeking a dynamic leader to head a team of Training Partners within Claims. You will drive capability development, balance competing priorities and align learning solutions with business outcomes.

The role emphasizes coaching, stakeholder engagement, and delivering measurable capability uplift across the Claims function. You will report to the Learning Design & Delivery Manager and work with Learning Designers to translate learning into practical performance improvements for

Qualifications

• Analytical thinking, HR, instructional design and stakeholder management are core capabilities.
• Strong communication, collaboration and strategic execution are essential.

Responsibilities

• Lead a high-performing Training Partners team across Claims.
• Shape and deliver capability strategy with business impact.
• Facilitate learning experiences and ensure alignment with delivery roadmaps.

Skills

Analytical Thinking

Commercial Acumen

Communication

Cost Management

Creativity

Critical Thinking

Human Resources (HR)

Instructional Design

Intentional collaboration

Managing performance

Regulatory Compliance

Stakeholder Management

Strategic Management

Team Management

Waterfall Model

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Role Highlights

• Location: Flexible on QBE offices in Australia
• Type: 12 month fixed term contract, full-time hours
• Shape the future of capability in Claims by leading a high-performing team and driving learning that delivers real business impact
• Happy to talk flexible working

The Opportunity

If you love pace, complexity and the chance to make a real impact, keep reading!

This role sits at the centre of it all. Competing priorities. Big expectations. Plenty of moving parts.

You’ll lead a talented team of Training Partners, work alongside leaders across Claims and play a key role in bringing our Capability Strategy to life. Success won’t come from saying yes to everything. It’ll come from knowing where the value sits, cutting through the noise and helping people focus on what matters most.

You’ll have the opportunity to challenge thinking, try new approaches, influence decisions and help us build capability that creates real performance outcomes for our people and our customers.

Capability has the power to change careers, performance and outcomes. Help us push what’s possible and build something that makes a genuine difference.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

This is where capability gets real.

Before people can apply new skills, stretch into new challenges or continue growing through coaching and feedback, they need the confidence, knowledge and capability to succeed.

That’s where you and your team come in.

You’ll lead a talented team of Training Partners and play a critical role in bringing capability to life across Claims. Reporting to the Learning Design & Delivery Manager, you’ll work closely with our amazing Learning Designers, focussing on turning great learning solutions into meaningful learning experiences that help our people perform today while preparing them for tomorrow.

This isn’t a role where you’ll sit on the sidelines. Alongside leading and coaching your team, you’ll roll your sleeves up and facilitate learning experiences yourself, staying connected to our people, our stakeholders and the realities of delivery.

In this new and exciting role, you will:

• Build a brilliant delivery team - leading and growing our Training Partners while creating the conditions for them to stretch, thrive and do their best work
• Get in the room - facilitating technical learning that builds knowledge, confidence and real-world capability across Claims
• Keep learning connected to the real world - giving our Learning Designers the business context, priorities and insights they need, and sense checking that proposed learning objectives will deliver the capability uplift required
• Protect the value - working with Claims leaders to understand what matters, challenge competing demands and direct effort where it can create the biggest capability lift
• Keep the wheels moving when priorities collide - balancing workloads, resources and delivery commitments while keeping the roadmap moving
• Move beyond smile sheets - tracking whether learning is translating into stronger capability, better performance and meaningful outcomes for our people and customers

About You

We’re looking for someone who’s equal parts people leader, capability champion and future thinker.

You know that great learning is about much more than training. It’s about unlocking potential, building confidence and creating the capability our people need to thrive today and tomorrow. You’re curious, future-focused and energised by the opportunity to challenge traditional thinking, explore new ideas and help shape what’s next.

You’ll thrive in this role if:

• You’re passionate about helping people do their best work - coaching, supporting and stretching others to realise their potential.
• You know when to challenge and when to champion , bringing fresh thinking, redirecting conversations when needed, and helping both your team and stakeholders stay focused on what matters most
• You build strong partnerships , bringing together business context, capability needs and learning expertise to ensure our learning solutions deliver real-world outcomes
• You bring calm to the chaos, cutting through the noise to create clarity, focus and momentum when priorities are competing, workloads are shifting and the pace is high, keeping delivery focussed on the biggest opportunities
• You care about outcomes, not just activity , caring less about attendance and satisfaction scores and more about whether capability is genuinely improving performance
• You can turn strategy into action , connecting the Capability Roadmap and Claims priorities to the work happening on the ground every day

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Awards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

Analytical Thinking, Commercial Acumen, Communication, Cost Management, Creativity, Critical Thinking, Human Resources (HR), Instructional Design, Intentional collaboration, Managing performance, Regulatory Compliance, Stakeholder Management, Strategic Management, Team Management, Waterfall ModelApplication Close Date: 09/09/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.