Leader Technology Support

Tamworth Regional Council; Tamworth; On-site; AUD 102,000 - 110,000; Full time

Job summary

Tamworth Regional Council is seeking a Leader Technology Support to lead the IT Service Management and support the Council’s technology strategy. The role focuses on delivering reliable IT services, guiding teams and driving improvements in customer experience.

The post requires leadership experience, ITIL expertise and the ability to manage external suppliers. Salary ranges from $102,066.50 to $110,446.38 per annum plus superannuation for a 35-hour week, with flexible arrangements considered by

Qualifications

• Degree in Information Technology or equivalent or relevant experience.
• NSW Driver's Licence is required.

Responsibilities

• Lead and administer the day-to-day operations of Council’s Information Technology Support Services.
• Implement and maintain ITIL Service Management principles for improved service delivery and customer experience.
• Manage third-party supplier and vendor contracts including service level agreements, disputes and renewals.
• Provide technical guidance across Network, Workstations and mobile hardware, Web services and cloud platforms.

Skills

Leadership

ITIL Service Management

Vendor management

Contract management

Driver's licence

Education

Degree in Information Technology or equivalent

Job description

• Lead and administer the day-to-day operations of Council’s Information Technology Support Services
• Implement and maintain ITIL Service Management principles for improved service delivery and customer experience
• Manage third-party supplier and vendor contracts including service level agreements, disputes and renewals

COULD THIS BE YOU?

Are you an IT professional with exceptional leadership skills and a passion for technology? We're looking for a Leader Technology Support to join our dynamic team and drive excellence in IT service delivery!

Council is seeking an innovative Leader to support IT Service Management and ITIL principles through technology leadership and a demonstrated ability to motivate IT resources to provide excellent service levels.

The Leader Technology Support is responsible for:

• Lead and administer the day-to-day operations of Council’s Information Technology Support Services
• Implement and maintain ITIL Service Management principles for improved service delivery and customer experience
• Manage third-party supplier and vendor contracts including service level agreements, disputes and renewals
• Provide technical guidance and support of Council’s:
  • Network
  • Workstations and mobile hardware
  • Web services
  • Corporate, Customer and Community applications
  • Cloud platforms
  • Operational Technology systems

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED

• Degree in Information Technology or similar or equivalent relevant experience
• NSW Drivers Licence

INTERESTED? WE LOOK FORWARD TO MEETING YOU!

Salary range: Grade 17 -$102,066.50 - $110,446.38 per annum plus superannuation for a 35 hour work week. Salary may be negotiated based on skills, experience and your value to our organisation.

Flexible working arrangements will be considered by mutual agreement and according to operational requirements.

Shortlisted applicants will be required to undertake a Pre-employment Medical Screening including Alcohol & Other Drugs Testing.

For your LIFESTYLE: More time in your day with flexibility for your passions, family or play! It's Worth It - Lifestyle

For our COMMUNITY: Help create Tamworth tomorrow, leave your mark on our city. It's Worth It - Community

For your CAREER: Boost your career, the sky is the limit. It's Worth It - Career

For BELONGING: Join a family that values team spirit and genuinely cares about your wellbeing. It's Worth It - Belonging

Our values guide our culture, shape how we work, and define what we stand for as an organisation – watch now to discover if you’re aligned with what drives us - Tamworth Regional Council - Our Values

A GREAT PLACE TO LIVE AND WORK!

Tamworth Regional Council proudly sits on Kamilaroi Country, the traditional lands of the Gomeroi people, with a large diverse workplace culture with over 650 employees who are proud to service our community.

The Tamworth region is home to over 60,000 people and is a thriving economic and cultural hub in the North West of NSW. Our recently adopted plan for the future of the region, ‘Blueprint 100’, drives strategic vision for growth as a region, as we plan for how the city and the region will sustainably accommodate a population of 100,000 people.

Our people strive to build a great organisational culture fostering our shared values of Teamwork, Equity, Accountability, Customer Orientation and Health and Safety whilst embracing the drive for excellence, innovation and respect.

ABOUT OUR REGION

The Tamworth Regional is a fabulous place to call home boasting the vibrant regional city of Tamworth along with the towns of Manilla, Barraba, Nundle and Kootingal as well as 17 hamlets, villages and rural areas. Located just 4 hours’ drive (or a direct flight) to bustling Sydney and multiple coastal locations within 3-4 hours’ drive, Tamworth is a central hub and a place to enjoy all year round.

Tamworth offers an enviable lifestyle with all the conveniences and services you’d expect from a larger city, coupled with a relaxed pace of life with opportunities to enjoy all that nature has to offer, along with being a great place to raise children, make long term friends and create a professional career.

As the capital of the North West region, Tamworth is home to major health and education centres, affordable housing options to suit all lifestyles, attractive employment and business opportunities with a robust and innovative local economy. In addition, the Tamworth region boasts a proud sporting culture with world class facilities and a supporting community of clubs.

Tamworth Regional Council is an Equal Employment Opportunity Employer committed to supporting a diverse, respectful, safe and inclusive workplace. We encourage applications from all backgrounds and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities and other diversity groups. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Council is committed to promoting the care, protection and safeguarding of children. To learn more about our Commitment to Child Safety Statement and screening processes, click the link below.