Lead Zone Manager – Drive Exceptional Customer Experiences

Mecca Brands; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

MECCAversity

Zone manager summits

Performance bonus program

Employee discount

Product allowance

Parental support

Job summary

MECCA Brands in NSW is seeking a Zone Manager to lead our Sydney CBD stores. You'll support the leadership team to deliver outstanding customer experiences and drive results across multiple shops. The role requires leading large retail teams, coaching colleagues, and working late evenings and weekends.

You will champion MECCA’s service standards and brand values. MECCA offers world-class development, performance bonuses, staff discounts, and parental support as part of our commitment to

Qualifications

• Experience leading large retail teams, with a track record of delivering strong customer results.
• A true passion for exceptional customer service and creating memorable MECCA moments.
• Confidence in providing feedback to develop and coach team members.

Responsibilities

• Support the Management Team to deliver exceptional customer experiences in your store.
• Leading from the front; drive success in your store through strong communication and upskilling the team.
• Engage and motivate your team in store to meet KPIs and uphold our values.

Skills

Leadership

Customer service

Coaching & feedback

Job description

MECCA Brands in NSW is seeking a Zone Manager to lead our Sydney CBD stores. You'll support the leadership team to deliver outstanding customer experiences and drive results across multiple shops. The role requires leading large retail teams, coaching colleagues, and working late evenings and weekends.

You will champion MECCA’s service standards and brand values. MECCA offers world-class development, performance bonuses, staff discounts, and parental support as part of our commitment to