Lead Technical Services Specialist

Eaton Group; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Car allowance

On-site parking

Training programs

Diversity & inclusion

Job summary

Eaton in Rowville, Victoria, is seeking a Lead Technical Services Officer to deliver training, develop technical documentation and provide expert support across Eaton’s MV product range. This office-based role involves testing, commissioning, fault-finding and collaborating with customers and service teams, with occasional domestic and international travel.

You will bring a trade-qualified Electrician and/or Electrical Engineering qualification, MV/HV experience, strong documentation skills, and

Qualifications

• Trade-qualified Electrician and/or Electrical Engineering qualification.
• Strong experience with Medium Voltage (MV) electrical systems and equipment.
• High Voltage (HV) testing and commissioning experience.
• Sound knowledge of MV switchgear, transformers, protection and secondary systems.
• Experience in testing, fault finding and commissioning activities.
• Strong technical reporting and documentation skills.
• Ability to interpret electrical schematics and engineering drawings.
• Excellent communication, presentation and training skills.
• Strong problem-solving and customer relationship skills.
• Ability to work autonomously and lead technical outcomes across multiple projects.
• Electrical Contractor Licence (or willingness to obtain).
• Qualified Technical Person (QTP) accreditation (or willingness to obtain).
• Experience with Eaton Medium Voltage products desirable

Responsibilities

• Deliver technical training and competency development across Eaton’s Medium Voltage portfolio.
• Develop and maintain technical documentation, procedures and training resources.
• Provide expert technical support for testing, commissioning, maintenance and troubleshooting activities.
• Support fault finding and resolution of electrical, mechanical, protection and secondary systems.
• Participate in Factory Acceptance Tests (FATs), customer witness testing and technical reviews.
• Collaborate with customers, service teams and engineering stakeholders to deliver technical solutions.
• Mentor technicians and drive continuous improvement across training, documentation and service delivery.
• Travel domestically and internationally to support customer, training and project requirements.

Skills

MV electrical systems

HV testing

Schematic interpretation

Technical reporting

Training & presentation

Autonomous project lead

Electrical contractor license

QTP accreditation

Eaton MV products knowledge

Education

Trade-qualified Electrician

Electrical Engineering qualification

Job description

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Our Power Distribution Systems & Services Division (PDSS) offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments. Our custom engineered products and services are designed with a mission of achieving unparalleled safety while helping our customers on their mission to reduce their consumption and enter the carbon neutral world.

We are seeking a Lead Technical Services Officer to join the team in Rowville. This role provides technical support, training, and documentation services across Eaton's Medium Voltage (MV) product range. The role is responsible for delivering product training, developing technical documentation, supporting testing and commissioning activities, and providing technical assistance to customers and service teams. This is an office-based role with occasional travel requirements, suited to a candidate wanting to transition from site-based works to an office-based role.

Key Responsibilities:

• Deliver technical training and competency development across Eaton’s Medium Voltage portfolio.
• Develop and maintain technical documentation, procedures and training resources.
• Provide expert technical support for testing, commissioning, maintenance and troubleshooting activities.
• Support fault finding and resolution of electrical, mechanical, protection and control system issues.
• Participate in Factory Acceptance Tests (FATs), customer witness testing and technical reviews.
• Collaborate with customers, service teams and engineering stakeholders to deliver technical solutions.
• Mentor technicians and drive continuous improvement across training, documentation and service delivery.
• Travel domestically and internationally to support customer, training and project requirements.

You will bring:

• Trade-qualified Electrician and/or Electrical Engineering qualification.
• Strong experience with Medium Voltage (MV) electrical systems and equipment.
• High Voltage (HV) testing and commissioning experience.
• Sound knowledge of MV switchgear, transformers, protection and secondary systems.
• Experience in testing, fault finding and commissioning activities.
• Strong technical reporting and documentation skills.
• Ability to interpret electrical schematics and engineering drawings.
• Excellent communication, presentation and training skills.
• Strong problem-solving and customer relationship skills.
• Ability to work autonomously and lead technical outcomes across multiple projects.
• Electrical Contractor Licence (or willingness to obtain).
• Qualified Technical Person (QTP) accreditation (or willingness to obtain).
• Experience with Eaton Medium Voltage products desirable

Benefits:

• Competitive salary, car allowance and bonus
• On-site parking
• Inclusive and supportive working environment
• Outstanding training and development programs for both professional and personal development

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.