Lead Solutions Architect

Quinn Allan

Melbourne

Hybrid

AUD 130,000 - 180,000

Full time

14 days+

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Job summary

A leading solutions firm is seeking a Lead Solutions Architect to drive CRM and multi-channel initiatives in Melbourne. The role involves defining architecture and translating business needs into solutions, requiring strong CRM experience. This position offers a hybrid work model and a 12-month contract.

Responsibilities

Define architecture for channels and CRM initiatives across multiple projects.
Translate business needs into scalable and reliable technical solutions.
Provide technical guidance and oversight to delivery teams.
Work with stakeholders to ensure architecture aligns with business objectives.

Skills

Proven experience in CRM solution architecture (Salesforce or similar preferred)

Demonstrated success in designing multi-channel customer engagement solutions

Strong ability to influence without direct authority across teams

Sound understanding of enterprise architecture principles

Job description

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Lead Solution Architect – Channels & CRM

12 Month Contract | Hybrid (3 days in office) | Melbourne CBD

We are looking for a Lead Solution Architect to drive the design and delivery of channels and CRM solutions that improve engagement and strengthen customer experiences. In this influential role, you will collaborate with multiple teams to ensure solutions are technically robust, fit for purpose and aligned with organisational standards.

Key responsibilities

Define architecture for channels and CRM initiatives across multiple projects
Translate business needs into scalable and reliable technical solutions
Provide technical guidance and oversight to delivery teams
Work with stakeholders to ensure architecture aligns with business objectives and enterprise standards

Skills and experience required

Proven experience in CRM solution architecture (Salesforce or similar preferred)
Demonstrated success in designing multi-channel customer or member engagement solutions
Strong ability to influence without direct authority across teams and projects
Sound understanding of enterprise architecture principles

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Contract

Job function

Job function
Information Technology
Industries
Insurance, Financial Services, and Capital Markets

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