Lead, Financial Counselling & Support Services

Cancer Council NSW; Sydney; On-site; AUD 110,000 - 140,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Flexible work arrangements

Award-winning workplace

Diversity and inclusion

Job summary

Cancer Council NSW seeks a Team Leader, Financial Counselling to oversee the delivery of Financial Support Services from our Woolloomooloo head office. This role leads staff delivering financial counselling, navigation and assistance, to empower clients during cancer treatment and beyond.

You will manage referrals, support complex cases, and ensure holistic client outcomes through strong collaboration with legal, transport, and accommodation services.

Qualifications

• Accredited Financial Counsellor with 3–5+ years’ experience in the financial counselling sector.
• Proven leadership experience managing Financial Counsellors and/or Financial Capability Workers to deliver high-quality client outcomes.
• Strong knowledge of the NSW financial counselling landscape, with established industry networks and stakeholder relationships.
• Demonstrated expertise providing and overseeing complex financial counselling cases and client support.
• Excellent interpersonal, communication, relationship management, presentation, and networking skills.
• Sound judgement with the ability to balance client-centred service delivery with organisational priorities and strategic objectives.
• Experience developing policies, procedures, and continuous improvement initiatives, with strong technology skills and experience using case management systems.
• Qualifications or accreditation in financial counselling supervision, mentoring, or leadership, with experience supporting staff development.
• Understanding of the needs of people affected by cancer and experience working within not-for-profit, community, health, or related service environments.
• Strong capability in using, training, and supporting others on Microsoft Dynamics or similar case management systems.

Responsibilities

• Lead, coach, and develop a team of Financial Counsellors and Financial Navigators, fostering a collaborative and high-performing culture.
• Oversee referral management and the delivery of Financial Navigation, Financial Counselling, and Financial Assistance services.
• Provide direct support to clients through a small financial counselling caseload and financial navigation casework as required.
• Act as the primary escalation point for complex client matters, eligibility decisions, stakeholder issues, and high-distress cases.
• Ensure clients receive holistic support through appropriate referrals to legal, financial planning, transport, accommodation, and other support services.
• Drive service quality, compliance, and continuous improvement to enhance client outcomes, efficiency, and adherence to industry standards.
• Build and maintain strong relationships with internal teams, community partners, and industry stakeholders, while promoting Financial Support Services.
• Support strategic planning, reporting, budgeting, and operational management of Financial Support Services, while maintaining WHS compliance.

Skills

Financial counselling

Team leadership

Stakeholder management

Policy compliance

Dynamics usage

Education

Accredited Financial Counsellor

Tools

Microsoft Dynamics

Job description

Cancer Council NSW seeks a Team Leader, Financial Counselling to oversee the delivery of Financial Support Services from our Woolloomooloo head office. This role leads staff delivering financial counselling, navigation and assistance, to empower clients during cancer treatment and beyond.

You will manage referrals, support complex cases, and ensure holistic client outcomes through strong collaboration with legal, transport, and accommodation services.