Financial Counsellor — Empower Finances & Support Families

MA MISSION AUSTRALIA; Lismore; On-site; AUD 57,000 - 82,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Salary packaging via AccessPay

Confidential counselling services

Volunteering opportunities

Extra annual leave options

Job summary

Mission Australia is seeking a Financial Counsellor to support individuals and families across the North Coast NSW. The role offers 14–21 hours per week, on-site in Lismore, with a competitive hourly rate and benefits for not-for-profit staff.

You will deliver confidential counselling, advocacy, and education, helping clients understand options, resolve issues, and build financial resilience in a compassionate, non-judgemental environment.

Qualifications

• Diploma in Financial Counselling with FCAN membership.
• Experience in financial counselling or in a financial services organisation.
• Knowledge of debt, bankruptcy and consumer credit laws.
• Eligible to work in NSW and able to pass background checks.

Responsibilities

• Provide face-to-face and telephone financial counselling to individuals and families.
• Advocate and negotiate on behalf of clients with agencies and lenders.
• Liaise with financial institutions, government bodies and ombudsman to resolve issues.
• Arrange referrals to services as needed for clients.
• Build empathetic, professional relationships with clients.
• Educate clients about financial rights and responsibilities.
• Facilitate community education on financial hardship and problem gambling.
• Co-facilitate sessions with gambling counsellors where appropriate.
• Support community awareness initiatives on gambling-related issues.
• Maintain accurate records and complete reports for management.

Skills

Counselling

Advocacy

Communication

Education

Diploma in Financial Counselling

Associate/Accredited FCAN Membership

Current NSW Driver's Licence

Job description

Mission Australia is seeking a Financial Counsellor to support individuals and families across the North Coast NSW. The role offers 14–21 hours per week, on-site in Lismore, with a competitive hourly rate and benefits for not-for-profit staff.

You will deliver confidential counselling, advocacy, and education, helping clients understand options, resolve issues, and build financial resilience in a compassionate, non-judgemental environment.