Lead Field Service Engineer - Medtech Apac

Johnson & Johnson Co.; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Salesforce is seeking a Field Service Product Specialist to own the technical vision from discovery to deal close for Field Service deployments. You will architect solutions using Salesforce Field Service and Agentforce, build proofs of concepts, and drive customer value through measurable outcomes.

You will lead executive‑level demonstrations, design sessions, and cross‑functional collaboration with AEs, CSMs, Product, and Professional Services, while traveling up to 25–50% to customer sites

Qualifications

• 7+ years in enterprise software pre-sales, solution consulting, or technical architecture.
• Deep expertise in Salesforce Field Service or equivalent field service platforms.
• Proven ability to architect end-to-end solution designs for complex deployments.
• Willingness to travel 25–50%.

Responsibilities

• Lead end-to-end technical sales motions from discovery to close.
• Conduct executive-level product demonstrations and architecture presentations for C-suite and VP-level stakeholders.
• Lead technical design sessions and craft domain-specific Field Service architectures.
• Build and run hands-on proofs of concept leveraging Salesforce Field Service and Agentforce.
• Translate business requirements into solution roadmaps delivering measurable outcomes.
• Drive post-sale adoption and usage growth in partnership with Customer Success.

Skills

End-to-end technical sales

Solution architecture

Executive demonstrations

Field Service domain knowledge

Customer adoption & success

Tools

Salesforce Field Service

Agentforce

APIs & middleware

Job description

Field Service Product Specialist

Are you a Solution Engineer, Technical Architect, or Solution Architect who's passionate about Field Service? Do you want to help change the way the world's leading companies manage their frontline workers, assets, and operations? If so — come join us.

The Field Service Product Specialist is a product technical specialist embedded within Salesforce's Field Service GTM organization. You are the technical heart of the Field Service sales motion — partnering with Account Executives to win complex enterprise deals by deeply understanding customer operations and architecting transformative solutions using Salesforce Field Service, Agentforce, and related technologies.

This is not a traditional SE role. You will own the technical vision from first discovery call to deal close, building customer champions, proving business value through hands‑on proof of concepts, and driving Agentforce‑powered Field Service deployments at scale. You will also own post‑sale adoption metrics — your success is measured in ACV and monthly active usage, not just closed deals.

If you love Field Service, live for the technical win, and want to be part of a team building the future of agentic enterprise operations — this role is for you.

What You'll Do

• Lead end‑to‑end technical sales motions — from discovery and solution design to demo, proof of concept, and deal close.
• Conduct executive‑level product demonstrations and architecture presentations to C‑suite and VP‑level stakeholders at enterprise accounts.
• Lead technical design sessions, designing domain‑specific Field Service workflows and architectures aligned to customer business objectives.
• Build and execute hands‑on proof of concepts leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities.
• Translate complex business requirements into solution architectures and roadmaps that deliver measurable operational outcomes.
• Drive customer adoption and usage growth post‑sale in partnership with Customer Success — your impact is measured in ACV and monthly active users.
• Develop technical champions within customer organizations and establish long‑term credibility with both technical and executive stakeholders.
• Partner cross‑functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys.
• Provide competitive intelligence and positioning — know the Field Service landscape and articulate why Salesforce wins.
• Travel to customer sites, field events, and team meetings up to 25–50% of the time.

What We're Looking For

• 7+ years of experience in enterprise software pre‑sales, solution consulting, or technical architecture — with a focus on field service, mobile workforce, or asset management.
• Deep expertise in Salesforce Field Service (FSL) including scheduling optimization, mobile capabilities, and asset management configuration; or equivalent hands‑on experience with a competing field service platform (e.g., IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service) will be considered in lieu of direct FSL experience.
• Proven ability to architect and present end‑to‑end solution designs for complex, enterprise‑scale deployments.
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
• Strong executive presence — comfortable delivering demonstrations and technical recommendations to C‑suite and VP‑level audiences.
• Demonstrated ability to manage technical due diligence and risk assessment in complex deal cycles.
• Familiarity with integration technologies relevant to field service environments (APIs, middleware, IoT).
• Willingness to travel 25–50%.

Preferred

• Salesforce certifications (Field Service Consultant, Application Architect, or System Architect).
• Industry background in utilities, manufacturing, healthcare, or telecommunications.
• Familiarity with Agentforce, AI‑driven scheduling, or agentic workflow automation.
• Experience in or alongside customer success, professional services, or consulting.
• Track record of building customer champions and technical trust in enterprise accounts.

Why Join Us

Salesforce Field Service is growing fast! This team is at the frontier of the next wave — agentic AI, robotics, and intelligent field operations. You'll be part of a high‑visibility global team reporting to a GM who is shaping the future of how companies run their field operations. The impact you drive here is real, measurable, and global.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.