Lead Enterprise Cloud Migrations Support Engineer

Atlassian; Sydney; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

A leading software development company in Sydney is seeking a Principal Support Engineer to provide technical support to enterprise customers during their migration to the cloud. The successful candidate will have over 10 years of experience in support/services and strong skills in SQL and networking technologies. This full-time role involves partnership with internal teams to deliver solutions and improve customer experience.

Qualifications

• 10+ years of experience in support, software services, or system administration.
• 5+ years of experience with Enterprise Customers in high-touch support.
• Strong database skills with SQL.

Responsibilities

• Support enterprise customers in their migration to the cloud.
• Act as a technical champion for customer migration experience.
• Lead strategic support for customer migration challenges.

Skills

Support and system administration

SQL

Networking technologies

Identity technologies

Application server technologies

Operating systems

Scripting (Python, Bash/Shell, PowerShell)

APIs and REST calls

Diagnostic tooling

Cloud-based platforms (AWS, Google)

Java and JVM components

Atlassian suite

Job description

A leading software development company in Sydney is seeking a Principal Support Engineer to provide technical support to enterprise customers during their migration to the cloud. The successful candidate will have over 10 years of experience in support/services and strong skills in SQL and networking technologies. This full-time role involves partnership with internal teams to deliver solutions and improve customer experience.