Lead Duty Manager — Elevate Hospitality & Team Growth

Caloundrarsl; Caloundra; On-site; AUD 76,500 - 93,500; Full time

Benefits offered by this job

Half price gym membership

Wellness programs

Complementary barista coffee

Free parking

Employee recognition program

Ongoing training opportunities

Job summary

Caloundra RSL in Queensland is searching for an experienced Duty Manager to support their management team. This full-time position offers a salary of up to $85,000 plus superannuation and includes staff perks like gym memberships and wellness programs. Responsibilities include coaching the team, managing operations, and ensuring exceptional customer service. Candidates must have hospitality experience, current RSA and RCG certificates, and a passion for customer service. The role is based in a vibrant hospitality venue that values progress and teamwork.

Qualifications

• Experience as a duty manager in a hospitality environment.
• Proven record of mentoring team members and resolving disputes.
• Strong understanding of compliance requirements in hospitality.

Responsibilities

• Coach and develop the team through effective feedback.
• Coordinate innovation activities for improved operations.
• Lead by example in delivering customer service.
• Resolve staff and customer grievances efficiently.
• Report on customer and employee related incidents.

Skills

Exceptional customer service

Hospitality experience

Leadership and mentoring

Ability to work under pressure

Dispute resolution techniques

Education

Current Responsible Service of Alcohol (RSA)

Current Responsible Conduct of Gambling (RCG)

Current Police Check

RMLV Certificate

Approved Managers Licence

Job description

Caloundra RSL in Queensland is searching for an experienced Duty Manager to support their management team. This full-time position offers a salary of up to $85,000 plus superannuation and includes staff perks like gym memberships and wellness programs. Responsibilities include coaching the team, managing operations, and ensuring exceptional customer service. Candidates must have hospitality experience, current RSA and RCG certificates, and a passion for customer service. The role is based in a vibrant hospitality venue that values progress and teamwork.