Lead Carpet Cleaning Technician — Training & Growth

Diamond Carpet Cleaning; Rockhampton Regional; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training

Growth opportunities

Descripción de la vacante

Diamond Carpet Cleaning in Rockhampton region is looking for a hands-on team lead to manage a small crew on-site and ensure high-quality carpet and upholstery cleaning for clients. You will work with clients, set clear expectations, and support the Operations Manager in day-to-day tasks.

No experience is strictly required; however, reliability, a proactive attitude and strong communication will help you grow with this well-established local business that values exceptional client experience and

Formación

• Excellent customer service and communication skills.
• Ability to lead a small on-site team and manage client expectations.
• Commitment to quality and productivity targets.
• Proactive, positive attitude and team culture builder.

Responsabilidades

• Lead a small team on off-site jobs and deliver results to a high standard.
• Work independently from time to time.
• Support the Operations Manager with day-to-day operations.
• Set clear expectations with clients on site, or by phone, email or text when they aren't home.
• Follow our Moments of Truth process on every job.
• Complete 100% of cleaning steps, checklists, WHS and paperwork accurately and on time, without direction.
• Work efficiently to hit hourly production targets, individually and as a team.

Conocimientos

Customer service

Communication

Team leadership

Quality focus

Descripción del empleo

Diamond Carpet Cleaning in Rockhampton region is looking for a hands-on team lead to manage a small crew on-site and ensure high-quality carpet and upholstery cleaning for clients. You will work with clients, set clear expectations, and support the Operations Manager in day-to-day tasks.

No experience is strictly required; however, reliability, a proactive attitude and strong communication will help you grow with this well-established local business that values exceptional client experience and