Lead, Care Partners — Community Health Team

Australian Unity; Mackay Regional; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work options

14 weeks parental leave

Career development

Staff discounts

Fitness Passport

Novated car leasing

Community leave

Wellbeing leave

Job summary

Australian Unity, a leading health and care provider in Australia, seeks a Care Partner Team Leader to steer a Neighbourhood-based team. You will drive care outcomes, lead multidisciplinary teams and ensure services align with customer goals and funding arrangements.

This is a full‑time role based in Mackay across the Northern Region. You will develop Capability, monitor performance, and deliver proactive care management while fostering a culture of accountability and continuous improvement

Qualifications

• Experience leading teams within aged care or health services.
• Coaching, mentoring and developing others.
• Customer-centered approach with quality outcomes.
• Ability to use data and performance metrics to drive decisions.
• Strong stakeholder engagement and influencing skills.
• Experience working across multiple teams to deliver outcomes.
• Understanding of governance, risk and compliance in regulated environments.
• Ability to lead teams through change and continuous improvement.

Responsibilities

• Lead and develop Care Partners, Clinical Care Partners and support team members.
• Drive team performance across outcomes, care planning and engagement.
• Monitor performance data, trends and workload distribution to identify improvements and manage risk.
• Support customers to receive timely reviews, care planning and services aligned to goals and funding.
• Promote effective funding utilization and improved customer outcomes.
• Support governance and quality activities across the team.
• Build relationships across Service Delivery, Scheduling, Clinical Services and Customer Support.
• Foster a culture of accountability and continuous improvement.

Skills

People leadership

Stakeholder engagement

Data-driven decisions

Aged care knowledge

Change management

Coaching & mentoring

Team collaboration

Education

Health/Aged Care qualifications

Job description

Australian Unity, a leading health and care provider in Australia, seeks a Care Partner Team Leader to steer a Neighbourhood-based team. You will drive care outcomes, lead multidisciplinary teams and ensure services align with customer goals and funding arrangements.

This is a full‑time role based in Mackay across the Northern Region. You will develop Capability, monitor performance, and deliver proactive care management while fostering a culture of accountability and continuous improvement