Neighbourhood Care Partner Team Leader

Australian Unity Limited; Casino; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible Work Options

LinkedIn Learning access

Staff discounts on insurance, travel &

Job summary

Australian Unity Limited is seeking a Care Partner Team Leader to lead a Neighbourhood-based Care Partnering team focused on delivering exceptional customer outcomes, proactive care management and operational excellence. Based in Ballina, this full-time leadership role oversees a team supporting the Casino region, including Ballina, Lismore and Casino.

You will lead a multidisciplinary team, drive performance, manage risk and ensure services align with customers' goals and funding arrangements,

Qualifications

• Experience leading teams in aged care, health, community services or another regulated customer-focused environment.
• Demonstrated people leadership capability including coaching, mentoring and developing others.
• Customer-centred approach with a strong focus on quality outcomes and service excellence.
• Ability to use data, insights and performance metrics to drive decision-making and continuous improvement.
• Strong stakeholder engagement and influencing skills.

Responsibilities

• Lead and develop Care Partners, Clinical Care Partners and Care Partner Support team members.
• Drive team performance across customer outcomes, care planning, engagement, retention and operational objectives.
• Monitor performance data, customer trends, utilisation outcomes and workload distribution to identify opportunities for improvement and proactively manage risk.
• Support customers to receive timely reviews, care planning and services aligned to their goals, changing needs and funding arrangements.
• Promote effective funding utilisation and identify opportunities to improve customer outcomes.
• Support risk management, governance and quality activities across the team.
• Build effective working relationships across Service Delivery, Scheduling, Clinical Services, Navigation and Customer Support teams.
• Foster a culture of accountability, continuous improvement and customer focus.

Job description

Australian Unity Limited is seeking a Care Partner Team Leader to lead a Neighbourhood-based Care Partnering team focused on delivering exceptional customer outcomes, proactive care management and operational excellence. Based in Ballina, this full-time leadership role oversees a team supporting the Casino region, including Ballina, Lismore and Casino.

You will lead a multidisciplinary team, drive performance, manage risk and ensure services align with customers' goals and funding arrangements,