Lead Care Management Team – Aged & Disability Services

JewishCare NSW; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

JewishCare NSW is seeking a Team Leader in Care Management for aged care and disability services. You will lead a team of Care Partners, providing coaching, direction and oversight to ensure compliant, outcomes-focused care management.

You will drive high performance, support staff development, and coordinate with intake, scheduling, clinical and finance teams to deliver a coordinated client journey. Strong leadership and governance experience are essential.

Qualifications

• Significant experience in care management, case management or service coordination within aged care and/or disability services.
• Demonstrated leadership experience, with a strong track record of developing staff capability and team performance.
• Sound knowledge of the Support at Home program, NDIS and person-centred care principles.
• Strong understanding of the Aged Care Quality Standards and NDIS Practice Standards.
• Experience managing and investigating incidents and complaints within a regulated service environment.
• Strong organisational, problem-solving and time-management skills, with the ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively with clients, families, staff and external partners.

Responsibilities

• Lead, coach and support the Care Management team, fostering a positive, collaborative and high-performing culture.
• Provide regular supervision and professional development to build staff capability.
• Manage team capacity, workflow and priorities to ensure timely, consistent care management.
• Monitor performance and care management KPIs, identifying opportunities to improve quality, efficiency and outcomes.
• Contribute to reporting on outcomes, risks and improvement opportunities.
• Support the implementation of care management policies, procedures and frameworks.
• Contribute to quality assurance activities, including audits, reviews and improvement initiatives.
• Ensure practices align with Support at Home, NDIS requirements and organisational policies.
• Guide the team in managing complex client needs, risk identification, escalation and advocacy.
• Oversee the documentation, investigation and resolution of client incidents and complaints.
• Work collaboratively with intake, scheduling, clinical and finance teams to support a coordinated client journey.
• Support the team to build strong relationships with clients, carers, families and external providers.

Education

Diploma in Community Services, Aged Care, Case Management or related

Job description

JewishCare NSW is seeking a Team Leader in Care Management for aged care and disability services. You will lead a team of Care Partners, providing coaching, direction and oversight to ensure compliant, outcomes-focused care management.

You will drive high performance, support staff development, and coordinate with intake, scheduling, clinical and finance teams to deliver a coordinated client journey. Strong leadership and governance experience are essential.