Team Leader - Care Management

JewishCare NSW; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

JewishCare NSW is seeking a Team Leader in Care Management for aged care and disability services. You will lead a team of Care Partners, providing coaching, direction and oversight to ensure compliant, outcomes-focused care management.

You will drive high performance, support staff development, and coordinate with intake, scheduling, clinical and finance teams to deliver a coordinated client journey. Strong leadership and governance experience are essential.

Qualifications

• Significant experience in care management, case management or service coordination within aged care and/or disability services.
• Demonstrated leadership experience, with a strong track record of developing staff capability and team performance.
• Sound knowledge of the Support at Home program, NDIS and person-centred care principles.
• Strong understanding of the Aged Care Quality Standards and NDIS Practice Standards.
• Experience managing and investigating incidents and complaints within a regulated service environment.
• Strong organisational, problem-solving and time-management skills, with the ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively with clients, families, staff and external partners.

Responsibilities

• Lead, coach and support the Care Management team, fostering a positive, collaborative and high-performing culture.
• Provide regular supervision and professional development to build staff capability.
• Manage team capacity, workflow and priorities to ensure timely, consistent care management.
• Monitor performance and care management KPIs, identifying opportunities to improve quality, efficiency and outcomes.
• Contribute to reporting on outcomes, risks and improvement opportunities.
• Support the implementation of care management policies, procedures and frameworks.
• Contribute to quality assurance activities, including audits, reviews and improvement initiatives.
• Ensure practices align with Support at Home, NDIS requirements and organisational policies.
• Guide the team in managing complex client needs, risk identification, escalation and advocacy.
• Oversee the documentation, investigation and resolution of client incidents and complaints.
• Work collaboratively with intake, scheduling, clinical and finance teams to support a coordinated client journey.
• Support the team to build strong relationships with clients, carers, families and external providers.

Education

Diploma in Community Services, Aged Care, Case Management or related

Job description

Team Leader - Care Management – Aged Care | SCHADS Level 6

Make a meaningful difference in a community that cares — and join our organisation that cares for you like family too.

Lead with purpose. Shape great care. Make a difference.

About Us

At JewishCare, we believe everyone deserves to feel supported, valued and connected.

We are a not-for-profit organisation supporting people across aged care, disability services, mental health and wellbeing, and family and child support. Our mission is simple: to help people live with greater independence, dignity, connection and resilience.

We are an inclusive, values-driven organisation committed to high-quality, person-centred care that reflects the unique needs, strengths and aspirations of the people we support.

The Role

We're seeking an experienced Team Leader Care Management to lead our team of 11 Care Partners across 600 aged and disability home care clients.

This is a genuine people-leadership role. You’ll provide coaching, direction and support to your team while ensuring care management practice is consistent, compliant and outcomes focused.

You’ll thrive in this role if you’re a confident people leader who enjoys creating a high-performing team culture while keeping a strong focus on operational performance, quality and continuous improvement.

Join JewishCare and walk alongside our community.

Key Responsibilities

• Lead, coach and support the Care Management team, fostering a positive, collaborative and high-performing culture.
• Provide regular supervision and professional development to build staff capability.
• Manage team capacity, workflow and priorities to ensure timely, consistent care management.
• Monitor performance and care management KPIs, identifying opportunities to improve quality, efficiency and outcomes.
• Contribute to reporting on outcomes, risks and improvement opportunities.
• Support the implementation of care management policies, procedures and frameworks.
• Contribute to quality assurance activities, including audits, reviews and improvement initiatives.
• Ensure practices align with Support at Home, NDIS requirements and organisational policies.
• Guide the team in managing complex client needs, risk identification, escalation and advocacy.
• Oversee the documentation, investigation and resolution of client incidents and complaints.
• Work collaboratively with intake, scheduling, clinical and finance teams to support a coordinated client journey.
• Support the team to build strong relationships with clients, carers, families and external providers.

About You

You’ll bring:

• Significant experience in care management, case management or service coordination within aged care and/or disability services.
• Demonstrated leadership experience, with a strong track record of developing staff capability and team performance.
• Sound knowledge of the Support at Home program, NDIS and person-centred care principles.
• Strong understanding of the Aged Care Quality Standards and NDIS Practice Standards.
• Experience managing and investigating incidents and complaints within a regulated service environment.
• Strong organisational, problem-solving and time-management skills, with the ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively with clients, families, staff and external partners.
• Confidence using client management systems and reporting tools.
• A high level of attention to detail and a commitment to accurate documentation.
• A current NDIS Worker Screening Check and Working with Children Check, or willingness to obtain.
• Empathy, cultural sensitivity and an understanding of the unique needs of Holocaust survivors and the Jewish community.
• A Diploma in Community Services, Aged Care, Case Management or a related discipline, or equivalent experience.
• A clinical background.

Why Work at JewishCare?

Our values shape how we work every day:

• Mishpocha— family, partnership and community.
• Chessed— kindness, dedication, empathy and humanity.
• Professionalism— supporting qualified people to deliver excellent, strengths-based work.
• Integrity— acting transparently, respectfully and collaboratively.
• Inclusivity— embracing diversity and responding to the needs of our community.

This is an opportunity to lead a team that makes a meaningful difference every day — while strengthening the systems, processes and performance that enable great care.

JewishCare is an equal opportunity employer, guided by the principles of EEO under the Anti-Discrimination Act 1977. We welcome applicants from all backgrounds who share our values of compassion, respect and community.