Lead Business Analyst

Mantel; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Mantel, an Australian-owned technology consulting business, seeks Lead Business Analyst to guide AI initiatives from discovery to deployment and client adoption. The role sits in a collaborative, flat-structured team delivering cloud-focused digital solutions across Australia and New Zealand.

You will mentor junior colleagues, work with Product Owners, and help shape strategic outcomes across programs, while upholding Mantel's five principles and agile practices.

Qualifications

• Experience taking AI concepts from discovery and feasibility through to deployment and client adoption in a consultancy or fast-paced product environment.
• Deep understanding of the AI development lifecycle - including data scoping, model integration, user acceptance testing (UAT), and post-launch iteration.
• Proven ability to guide clients through the uncertainty of AI adoption, separating hype from actual ROI and setting clear guardrails for project scope.
• You live and breathe agile, with experience in enabling teams to build agility into their ways of working.
• You have a keen eye for detail, strong problem solving skills, and a well structured approach to analysis.
• You can work with ambiguity but are not afraid to ask “why” and track down answers.
• You are biased towards action and bring decision making and negotiation skills to influence stakeholders towards that same approach.
• You thrive in a collaborative environment and have demonstrated ability to build strong relationships with a range of business and technology stakeholders.
• You focus on your own personal and professional development and are comfortable with sharing any key learnings with others in your team.
• You will have strong experience across technology projects, ideally including exposure to or experience on ‘greenfield’ projects.

Responsibilities

• Lead AI initiatives from problem definition and feasibility analysis through to requirements gathering, execution, and value realisation
• Oversee the delivery lifecycle of AI-driven products, ensuring solutions meet ethical standards, user needs, and measurable business outcomes
• Translate complex client problems into viable use cases, clearly defining prompt requirements, data dependencies, and success metrics for engineering teams
• Mentor junior team members, enabling teamwork, collaboration, and knowledge sharing within the squad and key stakeholders, to drive decision-making
• Act to enable and mature the Agile business analysis capabilities within the client's program of work
• Work closely with the Product / Business Owner to drive analysis and define strategic outcomes at the Program/Product level
• Work with the client engagement and business development teams to provide presales support relating to agile analysis methods and frameworks as well as supporting the development of statements of work.
• Break large pieces of work into implementable slices that will facilitate incremental delivery
• Help develop a roadmap of features, epics and stories that articulate requirements
• Ensure that risks, dependencies, constraints, and their impact are managed appropriately and have been clearly communicated to both technical and non-technical stakeholders.
• Adapt your approach based on the needs of the project, where you are comfortable wearing multiple hats, such as the scrum master or product owner roles, as needed
• Use professional judgement while treating colleagues and clients with respect and compassion, and a demonstrated ability to display our five Mantel principles

Skills

Agile delivery

Stakeholder management

Mentor team

Presales support

Problem solving

Job description

Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 5 years in a row!

We hire smart and talented people and get out of their way. As a principle-based organisation we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!

Our Digital team works collaboratively to develop end-to-end digital solutions, ranging from technology selection to building and operating phases. Spanning both software and hardware deployments, we deliver and manage scalable, cloud-focused, automated solutions – focused on shared knowledge, continuous improvement and design thinking.

About the role

We’re looking for a Lead Business Analyst with a proven track record of bringing AI products to life. Someone who can confidently guide clients from early-stage AI scoping and use-case validation, all the way through to execution and deployment.

As a Lead Business Analyst with Mantel, you will enjoy working in our collaborative, flat-structured environment. We offer a diverse and exciting range of projects across established and greenfield environments, with an agile mindset at the heart of what we do.

• Lead AI initiatives from problem definition and feasibility analysis through to requirements gathering, execution, and value realisation
• Oversee the delivery lifecycle of AI-driven products, ensuring solutions meet ethical standards, user needs, and measurable business outcomes
• Translate complex client problems into viable use cases, clearly defining prompt requirements, data dependencies, and success metrics for engineering teams
• Mentor junior team members, enabling teamwork, collaboration, and knowledge sharing within the squad and key stakeholders, to drive decision-making
• Act to enable and mature the Agile business analysis capabilities within the client's program of work
• Work closely with the Product / Business Owner to drive analysis and define strategic outcomes at the Program/Product level
• Work with the client engagement and business development teams to provide presales support relating to agile analysis methods and frameworks as well as supporting the development of statements of work.
• Break large pieces of work into implementable slices that will facilitate incremental delivery
• Help develop a roadmap of features, epics and stories that articulate requirements
• Ensure that risks, dependencies, constraints, and their impact are managed appropriately and have been clearly communicated to both technical and non-technical stakeholders.
• Adapt your approach based on the needs of the project, where you are comfortable wearing multiple hats, such as the scrum master or product owner roles, as needed
• Use professional judgement while treating colleagues and clients with respect and compassion, and a demonstrated ability to display our five Mantel principles

What you’ll need to be successful

• Demonstrated experience taking AI concepts from discovery and feasibility through to deployment and client adoption in a consultancy or fast-paced product environment
• Deep understanding of the AI development lifecycle - including data scoping, model integration, user acceptance testing (UAT), and post-launch iteration
• Proven ability to guide clients through the uncertainty of AI adoption, separating hype from actual ROI and setting clear guardrails for project scope
• You live and breathe agile, with experience in enabling teams to build agility into their ways of working
• You have a keen eye for detail, strong problem solving skills, and a well structured approach to analysis
• You can work with ambiguity but are not afraid to ask “why” and track down answers
• You are biased towards action and bring decision making and negotiation skills to influence stakeholders towards that same approach
• You thrive in a collaborative environment and have demonstrated ability to build strong relationships with a range of business and technology stakeholders
• You focus on your own personal and professional development and are comfortable with sharing any key learnings with others in your team
• You will have strong experience across technology projects, ideally including exposure to or experience on ‘greenfield’ projects
• At Mantel we want you to be yourself. We trust our team members to use their professional judgment while treating colleagues and clients with respect, compassion, and professionalism in alignment with our five principles
• You take ownership, always stepping up to help and prioritising your teammates. You're also a clear, kind communicator who makes sound decisions based on good judgement.

What you can expect from us:

• We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what’s most important to you. That might be extra professional development, extra annual leave, time to work on your side hustle, or something else completely different! One size does not fit all.
• You’ll get all the tools you need to hit the ground running including a new phone, laptop & swag.
• A true investment in your AI-first career. We are a fully AI-enabled consultancy and provide you with the tools to lead. This includes access to the Mantel AI Gateway, our secure, centralised platform with multiple AI models, plus a dedicated monthly budget and a safe environment to experiment and innovate.
• You’ll be genuinely supported by an organisation that cares about not only you but your family as well, Mantel offers Flexible Personal Leave options for those unplanned moments in life.
• We support a flexible hybrid approach to working which is guided by our principles; we trust each other to “make good choices” about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs.
• We know you won’t have one job for life. At Mantel, we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Digital, Delivery & Security.
• Our elite partnerships are a direct result of our deep platform mastery. For you, this means you'll be working alongside teams with the highest levels of technical expertise and tackling the most complex, high-profile projects on the market. Check out our partner awards and recognitions here.
• Mantel is a certified Family Inclusive Workplace, which means we are committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care and family wellbeing

We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.