Lead Consultant (AI Transformation) Client Experience · Melbourne, Sydney ·

Mantel Group Pty Ltd; Australia; On-site; AUD 190,000 - 230,000; Full time

Benefits offered by this job

My Deal program

New phone, laptop & swag

Flexible personal leave

AI-first career investment

Flexible hybrid work

Job summary

Mantel Group Pty Ltd in Australia is seeking a Client Solutions Lead (Transformation) to join the Strategy & Consulting team. You will help clients move beyond technology delivery toward measurable business outcomes, building the case for investment and establishing a practical path from ambition to implementation.

You will bring lived experience delivering transformation in real organisations, shaping client experiences, business cases and delivery approaches, and working with clients, partners

Qualifications

• Transformation delivery credibility and experience with client change initiatives from discovery through implementation.
• Strong outcome and commercial acumen including business cases and benefits tracking.
• Practical operating-model and change design capability across processes and governance.
• Strategic communication and stakeholder leadership to align executives and teams.
• Experience in connecting technology choices to business outcomes across Cloud, Digital, Data, AI or Security.
• Professional judgment andMantel principles in interactions with colleagues and clients.

Responsibilities

• Help Mantel engage earlier with clients and move discussions from delivery to business outcomes.
• Shape client experiences, business cases and delivery approaches for change initiatives.
• Collaborate with clients, partners and Mantel teams to connect business need, technology and adoption.

Skills

Transformation delivery

Strategic communication

Stakeholder leadership

Professional services experience

Cloud

AI

Security

Change management

Tools

Mantel AI Gateway

Job description

About us

Mantel is an Australian-owned IT Professional Services consultancy, focused on emerging technology to help advance our clients by leveragingAI, Digital, Cloud, Data & Security technology. We are a fully AI-enabled technology consultancy and the partner that bridges the gap between blue-sky ambition and practical steps to deliver value. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row!

We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!

About the role

We are seeking a Client Solutions Lead (Transformation) to join our Client Solutions team within Strategy & Consulting.

This role will help Mantel engage earlier with clients and move the conversation beyond technology delivery towards measurable business outcomes. You will help clients define the change they need to make, build the case for investment and establish a practical path from ambition to implementation.

You will bring lived experience delivering transformation in real organisations. You will understand what it takes to change behaviours and processes, and will use that experience to shape client experiences, business cases and delivery approaches.

The role sits at the intersection of strategy, consulting, technology and delivery. You will work closely with clients, partners and Mantel's technical and delivery teams to shape integrated solutions that connect business need, technology, adoption and sustained value.

What you’ll need to be successful:

• Transformation delivery credibility, with lived experience taking client change from discovery through implementation, adoption and benefits realisation.
• Strong outcome and commercial acumen, including business cases, investment framing, benefits tracking and shaping or winning client work.
• Practical operating-model and change design capability across processes, workflows, governance, roles, readiness and adoption.
• Strategic communication and stakeholder leadership, with the ability to align executives, operational teams, users and technical specialists through ambiguity.
• Professional services experience and sufficient fluency across Cloud, Digital, Data, AI or Security to connect technology choices to business outcomes.
• Use professional judgement while treating colleagues and clients with respect and compassion, and a demonstrated ability to display our Mantel principles.
• At Mantel, we want you to be yourself. We trust our team members to use their professional judgment while treating colleagues and clients with respect, compassion, and professionalism in alignment with our five principles.
• You take ownership, always stepping up to help and prioritising your teammates. You're also a clear, kind communicator who makes sound decisions based on good judgement.

What you can expect from us:

• We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what's most important to you. That might be extra professional development, extra annual leave, time to work on your side hustle, or something else completely different! One size does not fit all.
• You'll get all the tools you need to hit the ground running including a new phone, laptop & swag.
• A true investment in your AI-first career. We are a fully AI-enabled consultancy and provide you with the tools to lead. This includes access to the Mantel AI Gateway, our secure, centralised platform with multiple AI models, plus a dedicated monthly budget and a safe environment to experiment and innovate.
• You’ll be genuinely supported by an organisation that cares about not only you but your family as well, Mantel offers Flexible Personal Leave options for those unplanned moments in life.
• We support a flexible hybrid approach to working which is guided by our principles; we trust each other to "make good choices" about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs.
• We know you won't have one job for life. At Mantel, we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Digital, Delivery & Security.
• Our elite partnerships are a direct result of our deep platform mastery. For you, this means you'll be working alongside teams with the highest levels of technical expertise and tackling the most complex, high-profile projects on the market. Check out our partner awards and recognitions here.
• Mantel is a certified Family Inclusive Workplace, which means we are committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care and family wellbeing

We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.