Lead AV & Broadcast Equipment Service Manager

NEP Group Inc.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Long-term career development

Job summary

NEP Group Inc. in Sydney is seeking an experienced Crewing Coordinator/Service Manager to lead a small team of service technicians. You will oversee inspection, maintenance, and repair of the rental inventory and work closely with the Warehouse Manager to ensure equipment readiness and timely turnaround.

The role requires strong leadership, planning, and collaboration across operations, with a focus on quality and continuous improvement in a dynamic live-events environment.

Qualifications

• Experience managing or supervising a technical service team.
• Experience with professional video, broadcast, AV, production or rental equipment.
• Strong troubleshooting and problem solving.
• Excellent organisational and planning abilities.
• Collaborative with warehouse and operations teams.
• Strong communication and leadership skills.
• Commitment to quality and continuous improvement.

Responsibilities

• Lead, mentor, and support a small team of service personnel.
• Manage servicing, maintenance, testing, and repair of video, broadcast, and production equipment.
• Develop and implement preventative maintenance schedules.
• Coordinate equipment turnaround and availability with Warehouse Manager.
• Prioritise repair and service activities to meet rental commitments and customer expectations.
• Maintain service records and equipment history using ERP Easy Job.
• Coordinate repairs and liaise with manufacturers and suppliers; create purchase orders.
• Ensure compliance with company procedures, quality standards, and safety requirements.
• Identify opportunities to improve service processes, efficiency, and equipment reliability.
• Support equipment evaluation, asset management, and lifecycle planning.

Skills

Team leadership

Scheduling

Technical troubleshooting

Organisational skills

Communication

Education

Certificate II in Electronics

Certificate III in Electrotechnology

Equivalent technical qualification

Tools

ERP system (Easy Job)

Job description

NEP Group Inc. in Sydney is seeking an experienced Crewing Coordinator/Service Manager to lead a small team of service technicians. You will oversee inspection, maintenance, and repair of the rental inventory and work closely with the Warehouse Manager to ensure equipment readiness and timely turnaround.

The role requires strong leadership, planning, and collaboration across operations, with a focus on quality and continuous improvement in a dynamic live-events environment.