Key Account Manager - Rail

Wabtec Careers; Queensland; On-site; AUD 130,000 - 160,000; Full time

Benefits offered by this job

Generous Sales Incentive Performance Bonus

Discounted health insurance with Medibank

Rewards & Recognition Program

Lifestyle discounts with various retailers

Access to Employee Assistance Program

Job summary

Wabtec Careers is seeking a Key Accounts Manager for their Brisbane office to drive sales and maintain key account relationships. The ideal candidate will have over 10 years of experience in the rail industry, a Bachelor's degree in a relevant field, and strong skills in communication and negotiation. Responsibilities include executing strategic account plans, monitoring sales performance, and ensuring client satisfaction. The role offers a permanent full-time position with various benefits including a sales bonus and health insurance.

Qualifications

• 10+ years of experience working in the Rail industry.
• Proven experience in commercial including product management and/or direct selling.
• Strong communication and negotiation skills.

Responsibilities

• Develop and execute strategic account plans for assigned key accounts.
• Ensure client satisfaction and loyalty by delivering exceptional service.
• Monitor and analyse sales performance, providing regular reports.

Skills

Sales experience

Communication skills

Negotiation skills

Customer relationship management

Education

Bachelor’s degree in STEM, Business, or Commerce

Job description

Job Description

What are we offering you?

• Permanent Full-Time position
• Generous Sales Incentive Performance Bonus
• Rewards & Recognition Program
• Discounted health insurance with Medibank
• Novated Leasing options
• Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
• Access to our Employee Assistance Program

Who will you be working with?

Reporting to the Vice President Sales - ANZ Region, the Key Accounts Manager is responsible for cultivating and growing a robust sales pipeline, consistently surpassing order and revenue targets for assigned accounts, and implementing a unified Wabtec strategy for the accounts.

Where is the position located?

Wabtec's Brisbane office with frequent travel to client sites and other Wabtec offices.

How will you make a difference?

As the primary liaison, the Key Accounts Manager will maintain strong relationships and ensure seamless communication with the designated accounts, establishing a trusted advisor relationship with our external customers, internal teams, and ecosystem partners.

What will your typical day look like?

• Develop and execute strategic account plans for assigned key accounts across all Wabtec Business units
• Develop marketing, sales and strategic business plans and be responsible for delivering assigned annual orders, revenue, and Wabtec strategic objectives
• Integrate effectively the various Wabtec support functions into the customer engagement strategy, including technical support, fulfillment, commercial, legal finance, product management etc to enhance customer experience, account penetration and ensure 100% compliance to Wabtec policies
• Foster and maintain strong influential relationships across all departments and levels with key accounts
• Understand the One Wabtec portfolio and continuously identify and pursue new business opportunities within assigned accounts
• Monitor and analyse sales performance, providing regular progress reports and forecasts as required to Wabtec wide support functions and leadership
• Collaborate with cross-functional teams to ensure a cohesive and comprehensive One Wabtec approach for key accounts
• Address and resolve any client concerns or issues in a timely and effective manner with different Wabtec business units
• Maintain a deep understanding of industry trends, market dynamics, and client-specific needs to ensure Wabtec is positioned for growth
• Ensure client satisfaction and loyalty by delivering exceptional service and support directly and via cross‑functional teams working within given accounts
• Representing the company at industry events, conferences, and networking opportunities to strengthen brand presence and foster new relationships
• Collaborate with product management and execution teams to tailor offerings for key accounts, based on their unique needs and desired outcomes
• Provide ongoing feedback to internal teams to optimise product offerings and enhance overall customer experience
• Compliance with Wabtec Business Conduct Guidelines
• Completion of all assigned education/training modules

Qualifications

What do we want to know about you?

This role requires a highly capable sales individual with a good depth of experience in driving through a high level of activity. Experience in customer‑facing roles with a high engineering value add products and systems is required and experience in the rail industry is highly desirable.

You must have:

• Minimum of a Bachelor’s degree in a relevant field such as STEM, Business, Commerce or equivalent
• 10+ years’ experience working in the Rail industry
• Proven experience in commercial including product management and/or direct selling; with a successful growth track record and margin retention
• Railroad products, services, industry knowledge and technical depth and breadth; Ability to lead and manage through changing business conditions
• Competitive drive, courage, determination and passion
• Communication skills, influence skills and superior negotiation skills
• Willingness to learn, share, grow and seek commercial excellence.

We would love it if you had:

• Expertise in establishing Value / Price offer combined with reality‑based product and service differentiation; Knowledge of actionable market segmentation and analysis to deepen understanding of customer’s buying behavior;
• Ability to navigate a matrix‑based organization with multiple reporting lines, offshore and onshore;
• Background in Rail Original Equipment Manufacturing (OEM).

Equal Opportunity Employer Statement

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know – we’ve got you.