Key Account Manager – Insurance & Replacement

Hertz Global Holdings, Inc.; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Fully maintained company car

Profit Sharing

Remote work up to 2 days

Discounts on brands

Car Leasing Program

Office Parking

Additional leave

Career growth

Supportive team environment

Wellbeing & safety focus

Job summary

Hertz Melbourne is seeking a proactive Key Account Manager in Insurance & Replacement to grow profitable revenue by retaining and expanding motor insurance and replacement accounts within a defined territory. You will own strategic relationships with our most important customers and partner teams to deliver value.

The role requires collaboration across internal departments, tender support, and planning, with opportunities for remote work up to 2 days per week and a strong focus on wellbeing,

Qualifications

• Minimum 2 years’ experience in Field Sales managing a complex multi-layered product/service, with motor insurance providers or related transportation services.
• Excellent customer relationship management and negotiation skills.
• Strong analytical and problem-solving abilities, with attention to detail.
• Ability to liaise with senior executives and cross-functional teams.

Responsibilities

• Take ownership of key insurance and replacement accounts within the assigned territory.
• Manage logistics, projects, and tenders end-to-end including weather-related events when required.
• Collaborate with internal Hertz teams and franchisees to meet customer KPIs.
• Identify growth opportunities and improve profitability in the region.

Skills

Field Sales experience

Relationship building

Communication skills

Presentation skills

Strategic mindset

Job description

Key Account Manager – Insurance & Replacement

Key Account Manager – Insurance & Replacement

Full Time Position

Melbourne, VIC

Hertz is more than a rental car business. We are an innovative global company proud to dedicate itself to exceeding customer needs by offering a wide variety of mobility options, vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable premium global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be a part of a global team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Key Account Manager to join our exceptional team. We provide the keys for you to drive your career!

What are the Perks?

• Fully maintained company car, including fuel card or EV charging card, and toll road use
• Use of laptop, mobile phone and company charge card
• Profit Sharing Program
• Generous discounts on our brands
• Opportunity for remote working up to 2 days per week
• Employee Car Sales Program
• Car Leasing Program
• Office Parking
• Additional days leave per annum
• Work for a company that prioritises career growth and development
• A supportive team environment
• Inclusive and motivating company culture
• Sustainability focus
• Targeted charity partnerships
• Key focus on wellbeing and safety
• WGEA Certified workplace

About the Role?

The Key Account Manager, Insurance & Replacement is responsible for growing profitable revenue by retaining and growing motor insurance and replacement industry business and by developing our most important customer relationships within a geographical area. Responsibilities include:

• Take complete ownership and provide exceptional customer service to our most strategically important and key customers within the motor insurance and replacement segment.
• Manage logistics, operational, reporting and technology projects from end to end, including disaster management or weather event projects
• Work collaboratively with Hertz internal departments and franchisees to ensure all customer key performance indicators are met
• Maintain and seek to improve the company´s competitive position and profitability through business growth and development in the assigned sales territory of insurance and replacement accounts.
• Work collaboratively with the Regional Manager Sales, Insurance & Replacement ANZ to identify strategic initiatives to help differentiate Hertz and its brands within the segment.
• Assist with customer tenders and negotiations, with the support of the Regional Manager Sales, Insurance & Replacement ANZ’
• Plan and implement an annual Sales Plan for your assigned sales territory, in line with Hertz´ overall strategy and objectives and the country and region’s Business Plan
• Business development to seek new accounts in the vehicle replacement segment, as well as look for growth opportunities within our existing accounts
• Analyse and collate data on customer patterns and preferences to uncover growth opportunities and predict future trends.

About You?

We are not looking for a traditional ‘Sales’ person. To be successful in this position, our newest team member will ideally possess:

• Minimum 2 years’ experience in Field Sales managing a complex multi-layered product/service, experience working with motor insurance providers, vehicle leasing, roadside assistance, accident management companies, or in the corporate travel industry
• Exceptional eye for detail to analyse and tenacity to follow through on commitments
• Enjoys working in a fast-paced environment, and getting their hands dirty working with a complex product/service and managing logistical projects from end to end
• Strategic, mature mind-set and looking for long term stability in your role
• Self-confidence to present and liaise with all levels of internal and customer management, including very senior executives as a regular part of the role
• Excellence in professional communication and presentation skills
• Expert at building strong relationships

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

This is a brilliant opportunity for an individual who is passionate about exceeding expectations, and has the ability to work collaboratively as a team.

Interested applicants should apply no later than: 22 November 2026

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process