Junior Service Delivery Analyst – Governance & Audits (Flexible Work)

EY; Ballarat; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Career development

Flexible work arrangements

Comprehensive benefits package

Salary open to negotiation

Job summary

EY in Ballarat is seeking an Entry Level Service Delivery Analyst to join our Service Delivery Centre, supporting EY project teams across Australia to ensure contract obligations are met in administration, billing, governance and reporting. You’ll oversee schedules, deliverables, dependencies, risks, and issues to ensure smooth delivery and strong governance across client engagements.

This role offers exposure to multiple facets of the business and is based Wadawurrung – Ballarat.

Qualifications

• Strong analytical and detail-oriented skills, with the ability to work with large data sets and solve problems.
• Technical proficiency in Microsoft Office and experience maintaining project/process documentation.
• Clear and professional communication skills for engaging with service providers and stakeholders.

Responsibilities

• Ensure contract and process compliance: Monitor and manage obligations in administration, billing, reporting, and governance to meet contractual and operational standards.
• Conduct audits and risk analysis: Verify transactions, review records, and analyse risks to support proactive decision-making and project continuity.
• Support governance and documentation: Prepare and maintain delivery frameworks, secretariat services, and accurate records for all activities.
• Facilitate stakeholder engagement: Communicate clearly with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
• Drive continuous improvement: Apply analytical skills to identify gaps, improve processes, and deliver high-quality outcomes across engagements.

Skills

Analytical skills

Microsoft Office

Communication skills

Job description

EY in Ballarat is seeking an Entry Level Service Delivery Analyst to join our Service Delivery Centre, supporting EY project teams across Australia to ensure contract obligations are met in administration, billing, governance and reporting. You’ll oversee schedules, deliverables, dependencies, risks, and issues to ensure smooth delivery and strong governance across client engagements.

This role offers exposure to multiple facets of the business and is based Wadawurrung – Ballarat.