Entry Level Service Delivery Analyst

Jobtailor; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a detail-oriented professional to support EY project teams across Australia. The role involves administering governance, billing, and reporting, ensuring contract obligations are met, and maintaining schedules and delivery records.

Candidates should have strong analytical abilities, excellent communication, and a collaborative mindset. Experience with large data sets and familiarity with compliance or government-funded programs is preferred.

Qualifications

• Strong analytical and detail-oriented capabilities.
• Clear and professional communication skills.
• Ability to work with large data sets and solve problems.
• Experience maintaining project/process documentation.
• Experience in compliance, auditing, or government-funded programs (ideally).
• Collaborative approach, initiative, and willingness to learn in a team environment.

Responsibilities

• Support EY project teams across Australia on large-scale client engagements.
• Provide support across administration, billing, governance, and reporting.
• Ensure contract obligations are met.
• Maintain oversight of schedules, deliverables, dependencies, risks, and issues.
• Monitor and manage contract and process compliance.
• Conduct audits and risk analysis.
• Verify transactions, review records, and analyse risks.
• Prepare and maintain delivery frameworks, secretariat services, and accurate records.
• Communicate with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
• Identify process gaps, improve processes, and deliver high-quality outcomes across engagements.

Tools

Microsoft Office

Job description

Responsibilities

• Support EY project teams across Australia on large-scale client engagements
• Provide support across administration, billing, governance, and reporting
• Ensure contract obligations are met
• Maintain oversight of schedules, deliverables, dependencies, risks, and issues
• Monitor and manage contract and process compliance
• Conduct audits and risk analysis
• Verify transactions, review records, and analyse risks
• Prepare and maintain delivery frameworks, secretariat services, and accurate records
• Communicate with service providers and internal teams to resolve issues and align on audit findings and delivery activities
• Identify process gaps, improve processes, and deliver high-quality outcomes across engagements

Requirements

• Australian citizenship is mandatory
• Australian Government security clearance is required
• Strong analytical and detail-oriented skills
• Ability to work with large data sets and solve problems
• Technical proficiency in Microsoft Office
• Experience maintaining project/process documentation
• Clear and professional communication skills
• Experience in compliance, auditing, or government-funded programs (ideally)
• Ability to identify gaps and drive continuous improvement in processes
• Collaborative approach, initiative, and willingness to learn in a team environment

Core Competencies

Demonstrates strong analytical skills and attention to detail while managing compliance and auditing processes. Proficient in Microsoft Office and experienced in maintaining project documentation and delivering high‑quality outcomes.

Highest-signal resume keywords

• Australian Citizenship
• Australian Government Security Clearance
• Analytical Skills
• Compliance Experience
• Process Improvement

Hard Skills

• Data Analysis
• Project Documentation
• Risk Analysis
• Audit Conducting
• Process Compliance

Soft Skills

• Clear Communication
• Collaborative Approach
• Detail-Oriented
• Problem Solving
• Initiative

Industry Keywords

• Government‑Funded Programs
• Contract Management
• Delivery Frameworks
• Oversight of Schedules
• Service Provider Communication

Tools & Technologies

• Microsoft Office