Junior Data Analyst

Titan Cloud Software; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Eligibility to participate in the Equity for All initiative

Job summary

A leading software company in Australia is seeking a Junior Data Analyst to support data insights and technical training. This full-time entry-level role involves operating software for data analysis, ensuring excellent customer support, and publishing reports. Ideal candidates have a degree in a relevant field, strong analytical skills, and good communication abilities, with a willingness to learn and collaborate. The position offers an engaging environment with a commitment to diversity.

Qualifications

• 2+ years of customer facing work experience.
• Good written and spoken communication skills.
• Strong problem-solving and analytical skills.

Responsibilities

• Support the team with information and data queries and technical issues.
• Operate Titan Cloud software to process and analyze incoming data.
• Identify trends and exceptions using analysis tools.

Skills

Analytical skills

Customer service

Communication skills

Problem-solving

Education

Degree in Environmental, Business, Science, Mathematics, or equivalent

Job description

Who We Are

Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.

Job Description

We are seeking a Junior Data Analyst to support our team and deliver data‑driven insights, insights to clients, technical support, and training. The role includes data queries, analysis, and reporting across the Titan Cloud software.

Job Requirements

• Degree in Environmental, Business, Science, Mathematics, or equivalent
• 2+ years of customer facing work experience
• Customer service experience desired
• Good written and spoken communication skills
• Strong problem‑solving and analytical skills with emphasis on developing data assets
• Quick learner with attention to detail
• Collaborative working style, also able to work independently
• Ability to travel internationally as needed

Job Responsibilities

• Support the team with information and data queries and technical issues
• Operate Titan Cloud software to process and analyze incoming data
• Identify trends and exceptions correctly using analysis tools
• Publish and report results across the three reporting platforms
• Conduct investigation services per client agreements
• Maintain administration for all accounts, including some account communication with smaller to medium‑sized accounts
• Deliver on analysis KPIs and agreed services
• Respond to internal helpdesk tickets or elevate where appropriate
• Work with the key customer account manager to provide technical support
• Deliver training when required, both virtually and in person

Job Benefits

• Eligibility to participate in the Equity for All initiative

Why Join Us

At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.

Seniorities Status

Entry level

Employment type

Full‑time

Job function

Administrative and Customer Service

Industries

Software Development and IT Services, IT Consulting