Junior Analyst - Fraud

Auto & General; City of Brisbane; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus rewards

Volunteer days

ME day

Paid parental leave

Additional leave purchase

Job summary

Auto & General is seeking a motivated early-career professional to develop expertise in intelligence-led fraud investigation in a fast-paced environment. You will triage, administer and process counter fraud activities across our insurance portfolio, applying knowledge of the industry to support identification and case management.

You will use the intelligence cycle to inform counter fraud positions, build coherent event pictures, and prepare precise briefs for peers and external stakeholders.

Qualifications

• Strong computer literacy and administration skills.

Responsibilities

• Support triage, administration and processing of counter fraud activities across the insurance portfolio.
• Apply knowledge of insurance or financial crime to support fraud identification and case management.
• Utilise the intelligence cycle to inform counter fraud positions in an operational context.
• Develop coherent pictures of events using critical thinking and reasoning.
• Prepare accurate briefs and findings for peers and external stakeholders.
• Leverage OSINT techniques to enhance counter fraud outcomes.
• Manage a portfolio of cases with timely turnaround and meeting metrics.
• Engage professionally with sensitive content, maintaining discretion.
• Stay informed on fraud trends and relevant legislation (GICOP, Insurance Contracts Act, Privacy Act).
• Build strong working relationships with internal and external stakeholders.

Skills

Computer literacy

Interpersonal skills

Time management

Independent and collaborative

Analytical mindset

Curiosity about fraud/financial crime

Education

Tertiary qualification in intelligence/criminology/justice

Job description

This is an excellent opportunity for someone early in their career who is eager to develop expertise in intelligence-led fraud investigation within a fast-paced, purpose-driven environment.

What You'll Be Doing

In this role, you'll support the triage, administration, and processing of counter fraud activities across our insurance portfolio. Day to day, you'll:

Apply your knowledge of the insurance or financial crime industry to support effective fraud identification and case management

Utilise the intelligence cycle to inform and strengthen counter fraud positions, building this knowledge in a hands-on operational context

Apply strong critical thinking and logical reasoning to assess complex scenarios and build a coherent picture of events

Prepare accurate, well-structured briefs and findings for peers and external stakeholders, communicating key information clearly and with precision

Leverage open-source intelligence (OSINT) techniques or develop this capability to enhance counter fraud outcomes

Manage a portfolio of cases with a focus on timely turnaround, meeting established metrics and contributing to high customer service standards

Engage professionally and empathetically with sensitive content, maintaining composure, objectivity, and discretion at all times

Stay across emerging fraud trends, evolving methodologies, and relevant legislative frameworks including the General Insurance Code of Practice (GICOP), the Insurance Contracts Act, and the Privacy Act

Build strong working relationships with internal and external stakeholders, adapting your communication style to suit your audience

What We're Looking For

We're open to candidates from a range of backgrounds. Whether you come from insurance, law enforcement, intelligence, or a related field — if you're curious, resilient, and analytical, we'd love to hear from you.

You’ll bring:

Strong computer literacy and administration skills, with the ability to navigate investigative tools and systems effectively

Excellent interpersonal skills — you build rapport easily and communicate with confidence across all formats

Proven time management skills, with the ability to prioritise competing demands and consistently meet deadlines

The ability to work both independently and collaboratively, with the professional resilience to thrive in a complex, demanding environment

A naturally inquisitive mindset and a genuine interest in fraud, intelligence, or financial crime

Tertiary qualifications in intelligence, criminology, justice, or a related discipline would be highly regarded

Previous experience in the insurance industry, preferably within a claims environment

The benefits of working at A&G

• Location – This role will be based in the Toowong office.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.