Junior Analyst - Fraud

Auto & General Australia; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Location at Toowong office

Bonuses and other perks

Volunteer days

ME day

Paid parental leave

Purchase additional leave

Employee discounts

Development opportunities

A&G Difference program

Wellbeing support

On-site events & celebrations

Retail discounts Australia

Job summary

Auto & General Australia is seeking an early‑career intelligence‑led fraud investigator to support triage, administration and processing of counter fraud activities across our insurance portfolio. You will apply industry knowledge, use OSINT techniques, and prepare clear briefs for peers and external stakeholders.

The role emphasizes analytical thinking, strong communication, and the ability to manage multiple cases with timely turnaround while upholding discretion and professional integrity in

Qualifications

• Strong computer literacy and administration skills to navigate investigative tools and systems.
• Excellent interpersonal skills with confidence across formats.
• Proven time management skills with ability to prioritise and meet deadlines.
• Ability to work independently and as part of a team in a complex, demanding environment.
• Inquisitive mindset with genuine interest in fraud, intelligence or financial crime.
• Previous experience in the insurance industry, preferably within a claims environment.
• Tertiary qualifications would be highly regarded.

Responsibilities

• Support triage, administration and processing of counter fraud activities across our insurance portfolio.
• Apply knowledge of insurance or financial crime to assist fraud identification and case management.
• Utilise the intelligence cycle to strengthen counter fraud positions in a hands-on context.
• Assess complex scenarios with strong critical thinking to build a coherent events picture.
• Prepare accurate briefs and findings for peers and external stakeholders.
• Leverage OSINT techniques to enhance counter fraud outcomes
• Manage a portfolio of cases with focus on timely turnaround and high customer service standards
• Engage professionally with sensitive content, maintaining discretion at all times
• Stay across emerging fraud trends and relevant frameworks including GICOP, Insurance Contracts Act and the Privacy Act
• Build strong working relationships with internal and external stakeholders

Skills

Attention to detail

Critical thinking

Analytical mindset

Communication skills

Time management

Education

Tertiary qualifications in intelligence, criminology, justice, or a related discipline

Job description

Brief Description

About the Opportunity

This is an excellent opportunity for someone early in their career who is eager to develop expertise in intelligence-led fraud investigation within a fast-paced, purpose-driven environment.

What You'll Be Doing

Role

In this role, you’ll support the triage, administration, and processing of counter fraud activities across our insurance portfolio. Day to day, you’ll:

• Apply your knowledge of the insurance or financial crime industry to support effective fraud identification and case management
• Utilise the intelligence cycle to inform and strengthen counter fraud positions, building this knowledge in a hands‑on operational context
• Apply strong critical thinking and logical reasoning to assess complex scenarios and build a coherent picture of events
• Prepare accurate, well-structured briefs and findings for peers and external stakeholders, communicating key information clearly and with precision
• Leverage open‑source intelligence (OSINT) techniques or develop this capability to enhance counter fraud outcomes
• Manage a portfolio of cases with a focus on timely turnaround, meeting established metrics and contributing to high customer service standards
• Engage professionally and empathetically with sensitive content, maintaining composure, objectivity, and discretion at all times
• Stay across emerging fraud trends, evolving methodologies, and relevant legislative frameworks including the General Insurance Code of Practice (GICOP), the Insurance Contracts Act, and the Privacy Act
• Build strong working relationships with internal and external stakeholders, adapting your communication style to suit your audience

What We're Looking For

We're open to candidates from a range of backgrounds. Whether you come from insurance, law enforcement, intelligence, or a related field — if you're curious, resilient, and analytical, we'd love to hear from you.

You’ll Bring

• Strong computer literacy and administration skills, with the ability to navigate investigative tools and systems effectively
• Excellent interpersonal skills — you build rapport easily and communicate with confidence across all formats
• Proven time management skills, with the ability to prioritise competing demands and consistently meet deadlines
• The ability to work both independently and collaboratively, with the professional resilience to thrive in a complex, demanding environment
• A naturally inquisitive mindset and a genuine interest in fraud, intelligence, or financial crime
• Tertiary qualifications in intelligence, criminology, justice, or a related discipline would be highly regarded
• Previous experience in the insurance industry, preferably within a claims environment

The benefits of working at A&G

• Location - This role will be based in the Toowong office.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
• Employee discounts - You'll receive discounts on Budget Direct insurance products.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on‑site events throughout the year, family fun days and annual celebrations.
• Save money - We’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.