Judiciary Services Specialist

Federal Circuit and Family Court of Australia; Rockhampton Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Federal Court Australia is seeking staff to deliver local and public court services at a registry location. The role supports judiciary and court users, delivering information, processing cases, and assisting Registrars within a structured framework.

The position emphasises teamwork, client focus, and the ability to train colleagues, with opportunities to contribute to continuous improvement and reporting across court operations.

Qualifications

• Experience delivering client-focused services in a high-volume environment.
• Strong organisational, analytical and problem-solving skills.
• Ability to coach and train colleagues.
• Excellent written and verbal communication with diverse stakeholders.
• Adaptability to change and quick learning of court procedures.

Responsibilities

• Provide information and advice relating to court services, procedures, processes and forms to clients to assist them in resolving inquiries.
• Progress cases by providing administrative services, including document lodgement, enquiries management, Registrar support and reconciling court fees.
• Assist in the management of complex cases through the case management system.
• Work independently within defined rules to apply legislation, guidelines and court processes.
• Identify issues and contribute to problem resolution.
• Schedule and prioritise matters for hearing and other interventions to achieve earliest resolution.
• Liaise with internal and external stakeholders to assist case resolution.
• Coach employees, identify training needs and provide quality assurance.
• Collate, analyse and produce reports as required.
• Assist Registrars as required.

Skills

Customer service

Written and verbal communication

Teamwork

Coaching/Training

Problem solving

Job description

Federal Court Australia is seeking staff to deliver local and public court services at a registry location. The role supports judiciary and court users, delivering information, processing cases, and assisting Registrars within a structured framework.

The position emphasises teamwork, client focus, and the ability to train colleagues, with opportunities to contribute to continuous improvement and reporting across court operations.