Client Services Officer

Federal Court of Australia; City of Melbourne; On-site; AUD 75,022 - 81,775; Full time

Benefits offered by this job

Diversity and Inclusion initiatives

Support for workplace adjustments

Job summary

A Federal Court in Melbourne seeks a Client Services Officer. This role involves providing information, managing court processes, and assisting clients with inquiries. Candidates should have strong client service skills, organizational abilities, and be able to communicate effectively with various stakeholders. Flexibility and adaptability are essential in this full-time position. The closing date for applications is January 18, 2026, at 11:30 PM (AEDT).

Qualifications

• Experience providing client-focused services in a high-volume environment.
• Strong organisational and analytical skills with the ability to prioritize.
• Ability to communicate effectively with diverse backgrounds.

Responsibilities

• Provide information and advice on court services.
• Progress cases through administrative services.
• Assist in managing complex cases within court processes.

Skills

Client-focused service

Organisational skills

Problem-solving

Communication

Teamwork

Job description

Federal Court of Australia provided pay range

This range is provided by Federal Court of Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$75,022.00/yr - A$81,775.00/yr

Purpose of Position

The Court and Tribunal Services Team is a pivotal part of the Court’s operational structure with broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law and providing services directly to the judiciary.

This position is being advertised for Client Services Officer (CSO) roles in the Melbourne Federal Court of Australia registry and the Federal Circuit and Family Court of Australia Family Law registry.

CSO’s must be flexible in their approach to work and be willing to learn and adapt to new procedures. CSO’s may also fulfil a training, coaching and mentoring role and are responsible for monitoring and assisting staff on a daily basis with enquiries of a more complex nature.

Key Responsibilities and Duties

• Provide information and advice relating to court services, procedures, processes and forms as well as external options to clients to assist them to resolve their enquiries and issues.
• Progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support and receiving and reconciling court fees and charges.
• Assist in the management of complex cases through the case management system.
• Work independently within defined rules to apply legislation, guidelines and court processes.
• Identify issues and contribute to the resolution of problems.
• Schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution.
• Liaise with a range of internal and external stakeholders including Judge’s chambers, Registrars and their support staff, managers, legal practitioners, community organisations and other service providers to assist the resolution of cases.
• Coach employees, identify training needs and provide quality assurance.
• Collate, analyse and produce reports as required, and
• Assist Registrars as required.

Selection Criteria

• A demonstrated record of success in the provision of service to clients involving working directly with the general public and a demonstrated understanding of and commitment to providing client focused services in a high‑volume environment.
• A demonstrated high level of organisational, analytical and problem‑solving skills, the ability to use initiative and work independently and the ability to prioritise work to meet deadlines.
• A demonstrated ability to work well in a team, foster a positive team environment and demonstrated experience coaching and training colleagues (or related experience).
• A demonstrated capacity to communicate effectively both orally and in writing with people from a wide range of backgrounds, including clients, other staff members, the judiciary and senior management. This will include a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
• A demonstrated ability to contribute to and support change in the workplace including a strong ability to identify opportunities for process improvement. and quickly acquire a sound working knowledge of court procedures, guidelines and policies.

Applications close on Sunday 18 January 2026 at 11:30pm (AEDT).

Contact Officer

For more information, please contact Belinda King, Manager Court Services via telephone [phone] or email [e-mail].

How to Apply

To apply, please complete the application form on the Court’s careers portal.

As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application.

If you have any technical issues with applying, please email [e-mail].

Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:

• Australian citizenship – the successful applicant must hold Australian citizenship.
• Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.
• Successful applicants engaged into the APS will be subject to a probation period.

Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.

Diversity and Inclusion

Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability.

First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter‑generational workforce and supporting gender equity and families.

Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Seniority level

Not Applicable

Employment type

Full-time

Job function and Industries

Administrative, Legal, and Other
Administration of Justice, Legal Services, and Courts of Law