Job Posting Title Associate Solution Consultant

Ideagen; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Ideagen is seeking an Associate Solution Consultant in Sydney or Thornton, NSW, to support configuration and delivery of software solutions. This role offers a hybrid work pattern and a collaborative, problem-solving environment where you will contribute to project outcomes alongside Project Managers and Solution Consultants.

The ideal candidate has an eye for detail, strong problem-solving skills, and an interest in SaaS delivery.

Qualifications

• Experience configuring, testing and documenting software solutions.
• Familiar with collaborating with PMs and consultants on project outcomes.
• Willingness to learn in a hybrid, process-driven environment.
• Experience in customer support or software delivery is beneficial.

Responsibilities

• Support the configuration of software solutions based on defined requirements.
• Assist with system setup, validation and testing activities; produce clear documentation.
• Identify and escalate risks, issues or gaps where appropriate.
• Collaborate with Project Managers and Solution Consultants to achieve successful outcomes and share knowledge.

Skills

Attention to detail

Problem solving

Communication skills

SaaS interest

Process adherence

Customer support experience

Job description

About Us

Location - Sydney or Thornton, NSW

Department - Professional Services

Working Pattern - Hybrid

Benefits - Benefits at Ideagen

We're looking for an Associate Solution Consultant to support the configuration and delivery of our software solutions. This is an excellent opportunity for someone at the start of their career who enjoys problem-solving, working with technology, and delivering high-quality outcomes within a collaborative team environment.

Responsibilities

• Supporting the configuration of software solutions based on defined requirements
• Assisting with system setup, validation and testing activitiesProducing clear and accurate documentation
• Identifying and escalating risks, issues or gaps where appropriateWorking closely with Project Managers and Solution Consultants to achieve successful project outcomes
• Contributing to continuous improvement and knowledge-sharing activities within the team

Skills and Experience

• Strong attention to detail and accuracyLogical and structured problem-solving skills
• Good communication and organisational abilities
• An interest in SaaS applications, technology and software delivery
• Ability to work effectively within established processes and frameworks
• Experience in customer support, software delivery, administration, business analysis, technical coordination or a similar environment would be beneficial

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

#INDANZ

#LI-SYDNEY

~LI-NEWCASTLE