Associate Solution Consultant

Ideagenen; Newcastle City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Ideagen is seeking an Associate Solution Consultant to support the configuration and delivery of our software solutions. This is an excellent opportunity for someone at the start of their career who enjoys problem-solving, working with technology, and delivering high-quality outcomes within a collaborative team environment.

You will assist with configuring software based on requirements, help with system setup, validation and testing, and produce clear documentation.

Qualifications

• Strong attention to detail and accuracy.
• Logical and structured problem-solving skills.
• Good communication and organisational abilities.
• An interest in SaaS applications, technology and software delivery.
• Ability to work effectively within established processes and frameworks.

Responsibilities

• Configure software solutions based on defined requirements.
• Assist with system setup, validation and testing activities.
• Produce clear and accurate documentation.
• Identify and escalate risks, issues or gaps as appropriate.

Skills

Attention to detail

Problem-solving

Communication

Organisational skills

SaaS applications

Process adherence

Customer support experience

Job description

We're looking for an Associate Solution Consultant to support the configuration and delivery of our software solutions. This is an excellent opportunity for someone at the start of their career who enjoys problem-solving, working with technology, and delivering high-quality outcomes within a collaborative team environment.

Responsibilities

• Supporting the configuration of software solutions based on defined requirements
• Assisting with system setup, validation and testing activitiesProducing clear and accurate documentation
• Identifying and escalating risks, issues or gaps where appropriateWorking closely with Project Managers and Solution Consultants to achieve successful project outcomes
• Contributing to continuous improvement and knowledge-sharing activities within the team

Skills and Experience

• Strong attention to detail and accuracyLogical and structured problem-solving skills
• Good communication and organisational abilities
• An interest in SaaS applications, technology and software delivery
• Ability to work effectively within established processes and frameworks
• Experience in customer support, software delivery, administration, business analysis, technical coordination or a similar environment would be beneficial

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. Enhance your career and make the world a safer place!