ITSM Test Lead

Accenture Australia; Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Parental leave

Flexible work arrangements

Career development

Diversity & Inclusion

Global opportunities

Job summary

Accenture Australia is seeking an ITSM Test Lead to join our Sydney team. You will lead testing efforts for ITSM solutions, driving test planning, execution and evaluation across cross-functional groups.

The role requires strong functional testing expertise, experience with Defence projects, and familiarity with the ServiceNow Automated Test Framework. ITIL 4 Foundation certification or willingness to obtain is preferred.

Qualifications

• Proven experience as a Test Lead on ITSM projects.
• Strong expertise in functional testing, test evaluation and troubleshooting.
• Hands-on with ServiceNow Automated Test Framework.
• Familiar with Defence projects and their testing requirements.
• ITIL 4 Foundation Certification or willingness to obtain.

Responsibilities

• Test planning, design and execution of ITSM solutions.
• Collaborate with cross-functional teams to gather testing requirements.
• Perform root cause analysis and resolve issues promptly.
• Stay updated on industry best practices in functional testing.
• Contribute to testing methodologies and tool improvements.
• Evaluate ITSM solutions using testing frameworks.
• Apply ITIL 4 Foundation principles to process design.

Skills

Test Lead experience

Functional testing

Test evaluation

Troubleshooting

Team collaboration

Education

ITIL 4 Foundation Certification

Tools

ServiceNow Automated Test Framework

Job description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 799,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Job Description

We are seeking a skilled and experienced ITSM Test Lead to join our team in Sydney. The successful candidate will play a critical role in ensuring the delivery of high-quality IT Service Management (ITSM) solutions by leading testing efforts and collaborating with cross-functional teams. This role requires a proactive individual with a strong background in functional testing, test evaluation, and ITIL 4 Foundation principles.

Key Responsibilities

• Test Planning and Execution: Develop and execute comprehensive test plans, test cases, and test scripts to ensure the delivery of high-quality software solutions.
• Collaboration: Work closely with cross-functional teams to identify, prioritize, and address testing requirements throughout the project lifecycle.
• Issue Resolution: Conduct root cause analysis and troubleshoot issues to ensure timely resolution and minimize project delays.
• Industry Best Practices: Stay updated with the latest industry trends and best practices in functional testing to enhance testing strategies and methodologies.
• Process Improvement: Contribute to the development and continuous improvement of testing methodologies, processes, and tools.
• Test Evaluation: Leverage experience in Defence projects and the ServiceNow Automated Test Framework to evaluate and validate ITSM solutions effectively.
• ITIL 4 Foundation Certification Process Design: Apply ITIL 4 Foundation principles to support process design and ensure alignment with ITSM best practices.

Qualifications and Skills

• Proven experience as a Test Lead or similar role, with a focus on ITSM projects.
• Strong expertise in functional testing, test evaluation, and troubleshooting.
• Hands-on experience with the ServiceNow Automated Test Framework is highly desirable.
• Familiarity with Defence projects and their unique testing requirements.
• ITIL 4 Foundation Certification (or willingness to obtain).
• Excellent problem-solving and analytical skills, with a keen eye for detail.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Clearance Requirement

• NV1 security clearance is mandatory for this role.

Why Join Us

This is an exciting opportunity to contribute to impactful programs and services within a dynamic and collaborative environment. You will work alongside experienced professionals, gain exposure to cutting-edge technologies, and play a vital role in driving program success.

Additional Requirements

Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance (NV1). This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

Must be willing to work onsite 5 days per week

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!