ITIL Process Manager - Enterprise Service Management Lead

Kinetic IT; Canberra; On-site; AUD 120,000 - 140,000; Full time

Benefits offered by this job

Growth training

Hybrid options

Wellbeing resources

Employee discounts

Job summary

Kinetic IT in Canberra is seeking an experienced Process Manager or Service Management professional (ITIL) to strengthen Enterprise Service Management processes for a Federal Government customer.

You will review practices, identify gaps, and support the development and ongoing optimisation of ESM processes across change enablement, incident and knowledge management. This role is 100% onsite and requires an active NV2 security clearance.

Qualifications

• Citizenship and an active NV2 Australian Government security clearance required.
• Strong experience in Process Management or Service Management with complex ICT/government environments.
• Experience developing process maps, procedures, governance documents and measurable controls.

Responsibilities

• Improve Enterprise Service Management processes with focus on Change Enablement, Incident, Problem and Knowledge Management.
• Review workflows, controls and hand-offs to identify gaps, risks and improvement opportunities.
• Develop and maintain clear process documentation, maps and procedures.

Skills

Process Manager

Service Management

ITIL

Stakeholder engagement

Workshop facilitation

Process improvement

Job description

Kinetic IT in Canberra is seeking an experienced Process Manager or Service Management professional (ITIL) to strengthen Enterprise Service Management processes for a Federal Government customer.

You will review practices, identify gaps, and support the development and ongoing optimisation of ESM processes across change enablement, incident and knowledge management. This role is 100% onsite and requires an active NV2 security clearance.