IT Systems Support
Boyce Chartered Accountants
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Descrizione del lavoro
Boyce Chartered Accountants seeks an IT Systems Support Officer to join the Technology Team in Sydney/Dubbo. You will deliver responsive first-level IT support, manage assets and assist with onboarding/offboarding while collaborating with a Managed Service Provider.
The role suits someone who enjoys hands-on work, strong customer service and opportunities to grow technical skills across a range of business systems.
Competenze
- Experience in technology support, helpdesk or IT systems support role.
Mansioni
- Provide first-level IT support to staff across locations.
Conoscenze
Strumenti
Descrizione del lavoro
BoyceisaleadingAustralianadvisoryfirmwithover50years'experiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.
Technologyplaysacriticalroleinhowwesupportourpeopleandclients.Aswecontinuetoinvestinoursystems,infrastructureanddigitalcapabilities,we'relookingforapassionateITprofessionalwhoenjoyssolvingproblems, helpingpeopleandmakingtechnologyaccessible.
Ifyou'resomeonewhothrivesondeliveringgreatservice,enjoysvarietyinyourday,andwantstobepartofa collaborativeandsupportiveteam,we'dlovetohearfromyou.
Weareseekingan ITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to-daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.
Reportingtothe HeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.
Thisroleisidealforsomeonewhoenjoysahands-onenvironment,valuesstrongcustomerservice,andwantstheopportunitytodeveloptheirtechnicalskillswhileworkingacrossabroadrangeoftechnologiesandbusinesssystems.
- Providingresponsivefirst-leveltechnicalsupporttoBoyceteammembersacrossmultiplelocations
- ManagingITsupportqueues,ticketingsystemsandinfrastructureinboxestoensuretimelyissueresolution
- Coordinatingemployeeonboarding,offboardingandtechnologyprovisioning
- MaintainingandmanagingBoyce'sfleetoftechnologyassets,includinglaptops,accessoriesandequipment
- Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance
- WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen required
- Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe business
- Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology
- Contributingtotechnologyprojectsandcontinuousimprovementinitiatives
- Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology services
You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.
Essentialexperienceincludes:
- Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole
- WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies
- Strongtroubleshootingandproblem-solvingskills
- Abilitytomanagecompetingprioritiesandrespondeffectivelytosupportrequests
- Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway
- Strongattentiontodetailandcommitmenttofollowingestablishedprocesses
- Aproactiveapproachtoservicedeliveryandcontinuousimprovement
- Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders
- Experiencesupportinghybridandremoteworkenvironments
- ExperiencewithITassetmanagementanddevicelifecyclemanagement
- Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment
- Experienceworkingalongsidethird-partyManagedServiceProviders
- Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years
- Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised
- Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions
- Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience
- Ongoinglearning,developmentandcareergrowthopportunities
- Ahighlycompetitiveparentalleaveoffering
- Anextensivewellbeingprogram,includingfivewellbeingdaysperyearandaccesstoourEmployeeAssistanceProgram(EAP)
- Flexibleworkingarrangementsandasupportiveteamenvironment
- Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact
Boyceiscommittedtobuildingadiverseandinclusiveculture.Weareproudtobeanequalopportunityemployerthatvaluesaninnovativeanddiverseworkplacewhereallcolleaguescanbetheirauthenticselves.Pleasenote thatrecruitmentagencysubmissionswillnotbeconsidered.
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